I am veronica R, I do has have account on associated bank for around 3 years ago. the first time I am went to make a deposit, the cashier Laura take my deposit but after give the money she told me that I am missing $20.00 for the amount that i m write down on the deposit bill, the was $60.00 it was on the 2018 around feb or march. I am account this amount three times before went there, i do not have more money tha it, that I am can not be confused. I am know this women Laura from Bethesda church and when some friends from bethesda church introduce me with her, she was no even talk to me, she show no like to me. Believed because I am spanish, because she was talking with the others americans very good and happy, just no with me. i do not have any proofs about it, but i do believed the bank hashave the video, like spanish i do not want o make this thing more big and also because she goes to the same church like me. After it i do make some checks that i lose the control of how much money, i do have on my bank account and the result was the same for every body pay for it and also pay more for the return check to the bank, this people charge for each day $25.00 for the same check number that supposed just charge one time no $25.00 dollars for each, that the supervisor Jacky told me. somebody disglose my personal information about exactly place where I am make the checks, and the time, normally the check is display with the name of the place but no with the information about what i am bought. that supervisor know already what i was buying with the check, because on the discussion and clear of the matter she tld me details that i was wondered how she knows exactly why i am bought. i do make agreement of payments, they do not respect it, they send out the account to collection, the somebody with the name Mathew for Steven Point,WI Associated bank agency call me many times and asked for my status legally my completely social security number,and more personal information that they do not supposed to asked by the phone for security of the customer. I am refused to give to them this information over the phone because they did it this before, and i know is not write, because by the time I do received harrasment for side of my neighbor who was involved on drugs and want me to move out the building for him own convinion. Interested to pay my balance owed, I am went to the bank, and the ladies there told me that they do not have my accunt anymore there, they never notify me with a letter by mail or email, that my account was send to collection of the same branch bank but in another city (Steven Point ,WI) and another dept. I am leave my account with them because I do not have the posilibity to make the payment, and i did not received any letter my mail that my account was pending to pay that the normally does the colletion agency, it was strange but at the same time I did not pay atention for a while. in February 2018 i am call them and asked for a letter by email write down the amount that i am owed to them because i am going to pay in full, that person there told me that they do not know about this account, asked for some one else they past me in spanish somebody else and she asked the same thing all over again, and told the same they do not know about it nothing, i am asked for the supervisor, i do was so angry by the time, because at the point i do asked for the amount write down and the number of the account to pay in full. the supervisor told me at first the account was no anymore there, i am asked where it was, he told me they return it to the bank again , the was strange because if was in collection, it does not normally happens. I am asked again if this was good or bad to me, because i am just trying to paid in full the account, and the ONLY I AM ASKED FOR IS FOR A LETTER BY EMAIL WITH THE INFORMATION OF THE ACCOUNT AND THE OWED MONEY, HE REFUSED TO SEND OUT THIS BECAUSE THEY DO NOT DO IT, that he answer me, and they do not acting the that normally collection agency also reach to me. HE ASKED FOR PAID OVER THE PHONE WiTH DEBIT CARD, THE EXPLANATION WAS YOU CLOSE MY ACCOUNT HOW I AM SUPPOSED TO PAY WITH A CHECK CARD,??? I AM NEED TO SEND A MONEY ORDER,I DO HAVE THE MONEY FOR PAY IN FULL, I AM JUST WANT THE INFORMATION, THE ACCOUNT NUMBER, AND THE ADDRES TO MAKE THIS PAYMENT, HE REFUSED TO GIVE ANY INFORMATION AND ASKED ME TO GO TO THE BANK AGAIN TO TALK TO THEM. I WAS TIRED ABOUT THIS s**t AND I AM JUST TELL THEM THAT MY ATTORNEY GONNA TALK TO THEM. AT THE POINT AND TILL NOW, THEY DID NO SEND OUT ANY LETTER, TILL TWO MONTHS AGO AND WHITH A CONPANY FOR ATTORNEYS. RAUSCH, STURM, ISRAEL ENERSON & HORNIK, LLC I AM MAKE ARRANGEMENTS OF PAYMENTS WITH THEM BUT STILL THEY DID A LOT OF ANORMALLY THING ON MY ACCOUNT. LIKE CHARGE $25.00 PER DAY FOR EACH CHECK ,THE THEY DO NOT SUPPOSED BECAUSE IS JUST ONE TIME CHARGE, THE SUPERVISOR SAID SHE DID NOT KNOW WHY THE CASHIER DID IT. THE ONLY WHO HAS HAVE ACCESS TO MY ACOOUNT AND BELIEVED DO IT IS THE CASHIER LAURA, FOR THE ABOVE EXPLAIN. I AM SPANISH BUT I AM PAY THE SAME THE OTHERS AMERICANS, WHY I AM BEEN TYING UNFAIRLY AND THAT WAY??? PLEASE ET ME KNOW HOW US CAN MAKE THE INVESTIGATION ON THIS COMPANY AND HOW US CAN HELP ME THAT THEY DO NOT DO IT THIS WITH ANOTHER PEOPLE OR TAKE PERSONAL STUFF TO MIX WITH WORK LIKE THIS CASHIER LAURA FROM ASSOCIATED BANK DID.
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