I called to make a appointment with Atlantic Oceans Carpet cleaning that I got a special from groupon. I finally got a call back from the Charlotte office to make appointment. She began to tell me that they didn’t do stairs or it would be extra. I paid for 4 rooms. I said that’s ok .Lets just do my living room and my 3 bedrooms upstairs. She then told me that they didn’t do upstairs and that that would cost me extra, I told her that that didn’t sound right and I wanted my money back. She told me that that’s the way they ran their business and to read the fine print.. I did read the fine print and it said that my coupon didn’t cover. Stairs, walk-in closets. pet odor, and anything past the 3rd floor. I tried to talk to her about that and she said .Do u want to cancelle or pay extra?? REALLY. So I called the nest day the guy that was over all the Atlantic carpet cleaning (JIM) he answerd the phone and I introduced myself and asked who I was speaking with. He said in a hateful voice who wants to know??? I said confussed is this Atlantic Ocean Carpet cleaning and he said yes. I told him I was tring to get intouch with the corporate office and he said he was the owner and what did I need. I began to talk to him about my situation and before I got out anything he yelled and cussed at me and to me. Saying what do u want? HE said Its my day off and its sat. and I’m with my kids and I don’t answer calls on sat so what do I want again. as he was yelling and ugly. I told Jim in a very calming voice to calm down and I would tell him why I’m calling. He said No woman was going to talk to him that way and said don’t you ever talk to me that way again and don’t ever call back . I tried to call back and ask him to please help me with this situation and he just yelled don’t call me back bitch. I was so mad I called and told him I was hiring a attorney for the way he talked to me and for the false advertising. Then I hung up. He is truly a nut job, I would not trust him in my home or around my children or even my pet. DO NOT USE THEM
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