I purchased a 1998 Honda Accord from a small car dealer in Dundalk, Maryland who offered me The price of the warranty was included in the amount financed for my vehicle. Which I am still paying for. When I first purchased my vehicle the engine light came on and I took it back to the dealer where they had claimed to have fixed it. Six months later I started having transmission problems. I recently submitted a claim with the Auto Save Warranty Company only for them to tell me that my warranty was voided because I provided hand written receipts. Which was false information. When I decided to dispute this with them. I dealt directly with a employee by the name of Andrew Leftfoot who was very rude and nasty to me and when I asked to speak to his supervisor he told me that he did not have one. And that the owners name was Bob but he would never be available to speak to me. I then contacted the BBB and made a report. I also contacted my finance company and sent a certified letter to the warranty company asking for my money back. My finance company called me today and told me that I should call the warranty company and ask to speak to Paul. He stated that Paul would be willing to help me. He also sent me a fax of the letter that Auto Save- Charter Warranty sent the BBB. There were alot of false statements included in this letter such as I work for the Auto Shop that changed my oil and I printed out my own receipts, and that my receipts were fake and they basically called me a liar!!! I contacted the warranty company and asked for Paul and when he got on the phone he was very nasty and rude!!!! He talked to me as if I was nothing and told me that I shouldn’t count on them paying for my vehicle repair. When I read a portion of the letter that he wrote the BBB he claimed I was making it up he never said that and when I told him I could fax it to him he hung the phone up in my ear!!!! He then called my Mechanic and was very rude to him stating that he didn’t even own a business and that he was lying about all of the repairs and service that was completed on my vehicle. How can someone treat people so bad when they are in a customer service enviroment!!!!! These people have taken my money for this warranty and now don’t want to make the repairs to my car!!!! I am going to contact the States Attornies office and make a complaint!!! I am also going to get a lawyer and sue them for defimation of character!!!!! Then lets see how many people they rip off or are nasty to when they try and make a claim!!!! Krystal Essex, MarylandU.S.A.
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