Auto Repair Group does not offer a bumper-to-bumper warranty. Ask them why they call it bumper to bumper and they will tell you that is just what we call it. The parts that are covered are listed and it is not bumper-to-bumper. Pay close attention to the verbiage in the contract because when you file a claim you will need this to argue with the claim department. We bought this warranty coverage in 2006 and have had nothing but bad service. They will refuse to cover parts, take up to 3-5 days to pay the auto repair shop, and their claim department is extremely rude. They also do not give you a rental vehicle if a repair takes more than 8 hours. The rental is if the physical repair to the vehicle take 8 hours, not how long it is in the shop. Because this warranty is not bumper to bumper you will have to fight for every claim. Sometimes weeks, then they finally say okay we will comprise and cover this part but you have to pay for this item. Often times the part I am responsible to pay for is the result of the part that is broken in the first place. We have filed 4 claims with ARG since 2006 and every repair has taken at least 1 1/2 weeks to 3 weeks. This is not because of the repair (the repair in every case was completed in under 2 days) this was because of Auto Repair Group refusing to pay for parts, that were clearly covered, or taking 2-4 days to respond to the mechanic to give the okay to do the work. In addition, two times we were forced to use a mechanic that Auto Repair Group recommended and both times the repair was done wrong or misdiagnosed. This company advertises tested for safety and web assured, which is very misleading. They list themselves with a company that “appears” as a company that rates the reliability and usability of the company. Once looking further into this you will find that these companies are paid for services and one of the ratings is a score that indicates how reliable the website works. The way that they represent this one would think is the rating with BBB, which by the way they have a D rating and many complaints. Again, very misleading. The mechanics we have worked with cannot believe some of the stuff that this company is saying and trying to do. There are SEVERAL complaints about this company on blogs and there are actually a couple of individuals trying to start a class suit against this warranty/”insurance” company for the same reasons that I have described above. Our warranty is thankfully over in 3 months and we are trying to save others from making this same mistake. DO NOT USE THEM — there are other warranty companies with better reviews. The reviews do matter. Please check out www.rateitall.com/i-353523-auto-repair-group-llc.aspx for more reviews.
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