AutoTrader Reviews & Complaints

Reviews: 16


Total views: 4401

Published: 04 August 2019

Posted by: Kevin E L

2/10/2018 Sales price on a 2013 Prius reported in AutoTrader website ad was deceptive. Only at the dealership did we learn there would be a $995 upcharge for upgrades to the car (shadow-tagging car parts, nitrogen in tires). None of this was listed in the AutoTrader Ad. Why is this allowed? Spent almost 4 hours at dealership and left when I realized I had been lied to. Sales person had agreed to a $800 reduction in the sales price, but then later, when they connected us with a credit union to get a good loan rate, she did not include the $800 reduction in the sales agreement. Only at the last second as the final form was being reviewed, did I realize the $800 was not taken off the sales price as agreed. When I asked for it to be reinstated, the manager said they would not because they had gotten me the lower interest rate on the loan (from an outside credit union). So, deceptive ad in AutoTrader, and deceptive sales practices. I would not allow them to advertise on AutoTrader any more.

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