AZ Republic / The Arizona Republic

AZ Republic / The Arizona Republic Reviews & Complaints

Reviews: 2


Total views: 4277

Published: 07 July 2019

Posted by: mrobg

Every month there is “balance forward” item and additional charge on my monthly bill. I have called several time and last month I was told this charge was an “error” and it was removed. This month, the charge appeared again and after a long wait I spoke with a supervisor. the explanation is that they use a 28 day billing cycle. The extra charge was for deliveries for the extra days. However, my bill clearly states that the charge is for “full access with Mon–Sun from 11/04/2016-12/03/2016” for example. That is for a full month–not 28 days. That means the stated monthly charge is increased every month and is not the real charge. The supervisor kept restating they use a 28 day cycle and that the period on the bill is not relevant. I complained that the the paper bill I received does not reflect how they are actually charging, that it was not honest or transparent–to no effect at all. The fact that they reversed the charge so easily last month, and have done so for others cited in other reviews on this website, indicate they know they have a problem and are trying to keep customers happy. Their billing practice is opaque, hidden, dishonest, and a scam.

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