Every month there is “balance forward” item and additional charge on my monthly bill. I have called several time and last month I was told this charge was an “error” and it was removed. This month, the charge appeared again and after a long wait I spoke with a supervisor. the explanation is that they use a 28 day billing cycle. The extra charge was for deliveries for the extra days. However, my bill clearly states that the charge is for “full access with Mon–Sun from 11/04/2016-12/03/2016” for example. That is for a full month–not 28 days. That means the stated monthly charge is increased every month and is not the real charge. The supervisor kept restating they use a 28 day cycle and that the period on the bill is not relevant. I complained that the the paper bill I received does not reflect how they are actually charging, that it was not honest or transparent–to no effect at all. The fact that they reversed the charge so easily last month, and have done so for others cited in other reviews on this website, indicate they know they have a problem and are trying to keep customers happy. Their billing practice is opaque, hidden, dishonest, and a scam.
Consumer Reviews and Complaints
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SCAM
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This complaint and/or review was posted on Defaulters.com on 11:43 am, July 07, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/az-republic-the-arizona-republic/.
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AZ Republic / The Arizona Republic Reviews & Complaints
I give up, these people are impossible !! After weeks of back and forth, placed on eternal hold, voice messages not returned and just plain rudeness, I have decided it’s just not worth it. The Arizona Republic stopped delivering my paper due to what it claims was nonpayment of our invoice. We paid the invoice online 7-19-08 and it showed as deducted on our bank statement 7-23-08. They keep claiming they didn’t get it. I tried repeatedly to give them the reference number but they refuse to research their error. With all the arrogance and condescension they could muster they insist that I have to fax my bank statement to them. I asked them if they were kidding with this??!! My bank has strongly suggested that I should not do that. That is private information and is no business of theirs. We spoke with any number of nitwits on the phone, including supervisors and managers, all to no avail, and they will not bend. Needless to say, in their ineptitude and disorganization they still point the finger at me and tell me it’s my problem to prove myself innocent. So, they have my money, and I have no paper. Oddly enough, they seem to have no problem canceling my subscription at my request, and can do THAT right away… I have been anatomically specific on what they can do with their paper. No thanks, and never again. These people are complete ###s…