Beats By Dre

Beats By Dre Reviews & Complaints

Reviews: 37


Total views: 4427

Published: 06 August 2019

Posted by: ccinto

11 months ago I purchased black Beats by Dre, Beats X Wireless headphones at an Apple retailer. I was hesitant to pay the $150 price tag, but assured by the sales rep they would fit my needs as a marathon runner and firefighter that has mandatory physical fitness hours. They worked great at first, and then suddenly, without warning or trauma, stopped connecting to my phone or any device. I took them into the Apple store where the young lady at the Genius Bar stated I was still within warranty (ending April 28th, 2019), and that a requote may be issued in the event of liquid damages or modifications. Two days later I was issued a requote stating that there were hairline cracks around the charging port, not visible to the naked eye by my observation and caused by normal usage in my opinion, and that a fee of $80 would be charged to fix it unless I declined and had it sent back. I called the service line where I asked if this was an optional repair, and if they were able to resolve the issue I had sent it in for I did not want to pay it. She was of the assumption that the issue was corrected, so I declined the service to replace the casing at that time. Two days later I received my headphones with the initial problem unresolved. Upon returning to the Apple Store, I was informed that it was most likely a flat rate and that they would not address my initial complaint unless I paid to fix the casing, despite still being under warranty. I feel duped into paying that amount of money for a “high quality sound” item, and am disgusted at the level of service Apple and Beats by Dre offers for such a high priced item. While a replacement would be ideal, I do not consider myself a greedy person, and simply wish that Apple repairs an item under warranty that I paid for and treated with great care. Optionally, I would also consider a refund of the product so I may conduct my business with someone other than Apple and Beats by Dre and have confidence that the money I spend on high-priced accessory item with be met with the same amount of support and service. Date of service: April 7th, 2019 @ Apple Oakbrook, IL Repair number: R419646384 Apple Support Case: [protected]

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