Bed Pros Mattress

Bed Pros Mattress Review

Reviews: 2


Total views: 4151

Published: 31 March 2019

Posted by: Anonymously

Two employees (one being the store manager) understood we were looking for a soft tempurpedic mattress. We liked a particular model, but they only had a medium firmness one in stock. They both proceeded to sell us the medium saying we would never know the difference. We asked many times if it would be as soft as the floor model (soft- not medium model). We explained how we were worried about there being a difference and they kept pressing that no one can ever tell the difference. They basically made us feel silly for worrying about it. So we were sold. Literally, they sold us. The day the mattress arrived it was like laying on a counter top. We called and they said give it a few weeks to break in. We gave it three. Still hard and not what we were looking for. Thinking we were crazy, we went to a few other mattress stores to see if we could compare. There’s a huge difference and not one employee from the other stores could see how anyone could say anything different. We went back to bed pros and asked the manager if there was a difference between a medium and soft tempurpedic (since he didn’t recognize us). He said there was most definitely a difference. So we filled him in on who we were and why we were there. Suddenly his story changed to how most people can’t tell a difference. He even went as far to say they did nothing wrong since they sent us the right bed that we ordered that day. Long story short, to get a new replacement we would have to pay for shipping again and of course there would be no refund. We are now bound to this store and can’t take our hard earned money elsewhere. The rude manager then asked us to leave the store because he was tired of angry customers like me coming back to get mad at him. Of course I wasn’t using a soothing voice, but I was not yelling or making a scene either. Honesty, integrity, and satisfaction are not words you could use to describe this company. They are shady people that will make you believe anything just to make a sale. But I suppose some would say it’s my fault for trusting people.

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