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Best Price Cruises Reviews & Complaints

Reviews: 3

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Published: 07 December 2019

Posted by: karei

Horrible! Wish I read these reviews before booking. Long story short. Ii booked a royal caribbean cruise with them in an inside cabin. After final payment the price dropped for a balcony cabin for $100 more pp. I called bpc wanting to pay to upgrade to an outside cabin. The price I saw was on their website as well as royal caribbean”s web site. Bpc refused to allow me to upgrade at the advertised price, stating it was for new booking. After calling royal caribbean directly they stated that the price I saw was available to all including me, it was not only for new bookings. Unfortunately they could not make any changes due to me booking with a travel agent. After going back and forth with bpc they still would not all ow me to upgrade at the advertised price. I sent an email to royal caribbean”s corporate office. By the time someone got back to me the price of the balcony cabin had gone up substantially. Royal caribbean stated that I should have been able to get the advertised price, but since it had gone up there was nothing they could do. I should have insisted on speaking directly to a supervisor at royal caribbean when the price was lower. Here is an email for royal caribbean that my help others. [protected]@rccl.com

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