Bill page Honda- Falls church, va

Bill page Honda- Falls church, va

Reviews: 1

1 RATING
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Total views: 4964

Published: 19 November 2020

Posted by: Anonymous

We recently went car shopping and unfortunately, by a personal recommendation we went to Bill Page Honda. After negotiating a purchase price and a trade-in price, we verbally agreed with the sales person and his manager on the out-the-door price. This process, took 3 and half hours of our Sunday, haggling backward and forward. After we all agreed with the numbers, we decided to purchase the vehicle, and started signing the appropriate paperwork. We noticed confusing numbers throughout the contract, to include fictitious rebates thus confusing the real numbers. After signing all the paperwork and taking ownership of the new vehicle, we realized that the numbers were not the numbers we verbally agreed on. Those numbers were not even present on the contract, so when we came back less than 24 hours later to discuss with the sales department, they were rude and disrespectful. First of all, they didn’t acknowledge the verbal agreement we had discussed earlier with the agreed upon price. Then we decided to return the car back to the dealer and get the trade-in car back. They said they didn’t know where my old car was, a fact that really surprised us since early in the morning we called the used car dealer to notify them about the situation. The Sales Manager, Mr. Lobo, didn’t agree on taking the new car back, stating that the verbal agreement was irrelevant in that kind of business. He further stated that what matters is my “signature on the paperwork even if they were the wrong numbers”, and also he stated that “if I have psychological or emotional problems thinking that I paid the wrong amount of money, as a concession he can throw in a couple of oil changes to appease me, or a check for $200” an amount that is not even close to the amount that they overcharged us. I insisted on returning the car and getting my old car back, and he could only say that by Virginia law I owe the amount of the contract no matter what we verbally agreed upon. He also said “unfortunately verbal agreements are valid only in Seven Eleven context but not in that particular dealership”. We guess that probably we would be totally satisfied if we stopped by Seven Eleven instead of stopping at Bill Page Honda. I love my car but I really would like to buy it at an honest dealership. This sales department gives the Honda brand a very bad reputation!. AMC

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