I had my son’s 2009 Chevy impala towed from auto shop (best one Indy) in Castleton a couple of days ago because they were unable to diagnose it and suggested I tow it to dealership which I did on 7/2/19. I had it towed to Blossom Chevrolet 1850 N Shadeland, spoke to John in service dept who said they couldn’t look at it til Friday 7/5 so I left it there. He called back on Friday to say vehicle needed new battery and body control module to even get it started so they could diagnose it and price would be $950 but that was just to get it going to diagnose and that there may be other issues that needed repaired. I agreed to the 950 because other car shops said the dealer would have to reset the codes to the vehicle so I was limited on options. I borrowed money and then got a call from Blossom that after they changed both parts car still wouldn’t start and they needed $240 more to look at it further to diagnose the issue which an additional diagnostic fee was NEVER mentioned. When I inquired why the 240 if their standard fee was 125 it was then communicated that it was $121 an hour for labor. | I spoke with Director of Service and he agreed to wave 1hr diagnostic fee. However, the next day 7/10/19 they called say they need $765 more dollars to replace bad sensing module because that was required to diagnose it so I am expected to pay $1800 for a car that is still inoperable and issue not diagnosed. John stated they go down a flowchart of possible problems to keep replacing things first, so they can eliminate those things. Then I get a call on 7/10 from Customer Service stating used car manager was very interested in the vehicle. I feel like I’m being ripped off. I barely came up with $950 but to do so and car is still not running or diagnosed I feel is not fair, and to be expected to pay $1800 and take the car home without it running is ABSURD.
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