Below is the details of Order done by Mr. Waseem @ BookmyForex along with three free withdrawls but it charged $3 on every withdrawal and also $3 charged by Bank. This is just not proper service. Even I mailed Receipts to Mr. Waseem on 12th March but no revert from his side as well. Dear Mitali Gauri, As per your confirmation, new rates have been applied to your order. Please find your revised order break up below. Currency Product Amount Rate Bank Fees INR Total Canadian Dollar Forex Card 19500.00 51.3900 0.00 1002105.00 GST / SGST ? 990.38 Tentative Amount Payable : ? 1003096.00 Cheers, Team BookMyForex Another Forex Card of $2000 CAD icon Order Processed BMF73369989745 Dear Nimesh Gauri, Your order, BMF73369989745, is now being processed. We will keep you posted about any new developments as and when they happen. You should be receiving another status update from us in approximately 30 minutes from now. Please reach out to us at +91-[protected] in case you need assistance at any point. Currency Product Order Type Amount Rate Bank Fees Tentative Amount (?) Canadian Dollar Forex Card Buy 2000.00 51.3900 0.00 102780.00 GST / SGST ? 182.50 Tentative Amount Due : ? 102, 963.00 With placing this order with us, you confirm that you agree with Terms of Use.
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BookMyForex Reviews & Complaints
BookMyForex team promptly responded requesting me to upload the money by sharing the link with their preferred bank for online transaction and followed up multiple times. Each time they called up, the prompt response on their service levels were 4-8 hours timelines. Once the money is wire transferred, it is our responsibility to follow up since they got what they wanted, wooing one more customer. During wire-transfer process, BookMyForex website requested me to upload the proof of transaction of payment, which I promptly did however the team requested me to attach in an email, they said they called me multiple times at my India number, which is in suspended mode since I am in Singapore. I called the team and requested to contact me at my Singapore number for further interaction, which was non-courteously declined since they do not make any international calls. The big ordeal is that even after uploading the proof of my transaction and paying the amount upfront it has been 36 hours (9 times over and above the service level breach time) since without any action from BookMyForex team. I am using my India credit cards and paying huge money for every transaction as a service charge, including the conversion charges. I strongly feel BookMyForex do not feel for the customers facing issues in a foreign country and lack etiquette of customer service completely The last response I received through an email (aaditya.[protected]@bookmyforex.com and marked a copy to [protected]@bookmyforex.com) is that they will look into the payment and respond within next 15 minutes, which is 13 hours ago and my subsequent phone calls goes unattended after holding me for about 10-15 minutes on their hotline bridge, all this using my international calling card. What baffles me always is that their response to delay is due to technical glitch they are facing, so according to BookMyForex a technical glitch appears to be an almighty intervention and that we human beings do not have control over it BookMyForex, please respond once almighty agrees and upload the Singapore currency immediately
BookMyForex Reviews & Complaints
Dear Sir/Madam, I have been forced to write this e-mail because of pathetic service from your end, I have kept on writing emails, calling over the phone but there is no favrouble response to my queries. I had booked 2 orders amongst one was for currency & the other was for wire transfer. Currency transaction went well, though there were small hurdells, but wire transfer transaction put me in defferdel situation. Wire transfer booking reference number was FX167821346659 & on 9th of August 2019 I transferred the amount to the below given account details Beneficiary Name: SL Retail Forex Bank Name: Axis Bank Address: NO. IX-311, A/2 CENTURY TOWERSNEAR YWCA, M C ROAD Bank Account No:[protected] IFSC Code:UTIB0000051 The Payment reference number (UTR No.KARBH19221343228). The transaction didn”t go pretty well, but that didn”t mattered me, in this order I was asked to make a payment for Refundable Rate Guarantee Deposit of Rs. 7, 590/- with all belief I made the payment, but even after completion of transaction the deposit amount is not been refunded till date. Please somebody could help me in resolving this issue. Cinu K A [protected]
BookMyForex Reviews & Complaints
Dear, I Mr. Chaitanya Hiragond, requested to unload my BMF card with 150 usd and transfer to my provided bank account. As per my request 150 USD was debited two days back but I didn’t received the amount money in my bank account. While in the process, I shared all my documents with your representative named Miss. Apurva Singh, mail ID, apurva.[protected]@bookmyforex.com. After happening this issue, I mailed her three times but I couldn’t get any reply form her. Also I sent one complaint mail to book my forex. Thank you. Regards, Chaitanya Hiragond, I request to solve my issue. mail id- chetan.[protected]@gmail.com
BookMyForex Reviews & Complaints
Had the most pathetic experience of my lifetime dealing with these bunch of jokers… I had a BMF multicurrency Forex card issued from India while travelling to Canada. I wanted to reload this card since i needed some more funds – I processed it online & instantly paid the full amount. After the whole transaction i was informed that i am not eligible to reload my card due to some government guidelines – which i completely agree and respect. AND this is where my ordeal starts – no communication on refund process or status (i really doubt if they have any process in place at all). The BMF employee with whom i was communicating had no idea whatsoever about the process (which is completely fine but at least be courteous enough to escalate the matter) – thankfully it was escalated 13 days after cancelling the order. Current status: I haven”t yet received my refund even after 18 days of order cancellation & in the process there have been 2 false commitments in written (& of course multiple false commitments over the phone). I would highly recommend people to go for some professional organization for FOREX and gamble on these bunch of [censored]s who will take you for an ultimate long ride…
BookMyForex Reviews & Complaints
Hi I had selected wrong product(Forex card instead of Currency Notes) at the time of placing the order. So I called their support team to check if I can cancel the order and if I will get the refund amount back. Support executive Abhimanyu told yes I can cancel the order and I will get the refund. But it’s been 3 days and I have not got refund. I have sent multiple emails but no reply yet. Order ID: FX193467875462
BookMyForex Reviews & Complaints
Hi, FX200772451065 I am using BookMyForex since I came to USA, and they have been a charm with its service. I am studying in USA, and recently I had to transfer funds to my college, so I booked an order amounting $ 2750. I am attaching an email with this message which says due to some reason my bank didn’t allow me transact upto 25K through RTGS/ NEFT with netbanking facility for the said ACCOUNT NUMBER given to me by your people. And, my parents are out of town due to some medical emergency. Hence, it was urgent, and I had to change my method of payment to FLYWIRE for fee payment at my university. I can’t talk over call since I am abroad. And the email service is not helping me, they are saying If I am not able to make the payment in three days, my refund will be forfeited amounting upto INR 4K which is 2% of payment which was not mentioned anywhere during its payment. Now, I don’t have enough funds amounting $ 2750 payment since I already transferred through FLYWIRE which was pretty expensive. At this moment, I can only spare upto INR 50K and load the forex card and my refund stays with me. Else, you guys keep the deposit until I make the next payment of $ 2750 in a month. Till then, I will be ready to pay more even if your dollar rate changes. Atleast I expected some kind of help on this one but none of your experts are able to assist me through emails. Regards, Harsh Vinod Chaludia
BookMyForex Reviews & Complaints
Hi, I am currently in US, pursuing my masters. I loaded money in a forex card through BookMyforex and they took advance of Rs. 55000 to freeze the rate. After loading all the amount by September 19, I asked them the refund which they initiated by October 3. Today is Nov 11 and I haven’t received my refund. Their customer service is the worst and even the top manager that i am in contact with is not helping. I am not sure what to do?
BookMyForex Reviews & Complaints
Hi, I had a discussion with customer support executive and she provided the rate of 78.66 and also Rs. 100 cashback on INR to EUR conversion. While paying the amount also it was showing 78.66 but as soon as I went on net banking account and paid, the rate changed into 78.86 and cashback was also removed!! I immediately complain about this but they said as the transaction has already been completed they won’t be able to help and to cancel this order I have to pay 2% of the total amount. Kindly help in resolving the same.
BookMyForex Reviews & Complaints
Hi, I have booked a forex card on 26th October and was told the card will be delivered the next day. Yesterday Apurva Singh emailed me stating due to some reason it could not be delivered yesterday so it”ll be surely delivered today. I have not received any thing yet and I have emailed him/her as well but did not get any reply yet. I am highly disappointed right now, stressed out and too much of harrassment to handle. I want to cancel the order and I don”t want to deal with you guys anymore. I WANT MY MONEY BACK AND I WANT COMPENSATION FOR FALSE PROMISES AND EXTREMELY POOR CUSTOMER SERVICE RECEIVED AND CAUSING STRESS, INCONVENIENCE AND HARRASSMENT. Attaching the email exchange between Apurva and myself. I called ur team at 7.50 today, was put on hold, the agent came back from hold at 7.57pm and without saying a word disconnected the call at 7.58pm. I called back after sometime and was told the office is now closed. Pathetic nightmare. My 20000 RS. At stake now. Thanks and regards Nabanita Das Contact : [protected]
BookMyForex Reviews & Complaints
I am a student going to Northeastern University. So I had transferred around 6 lakh 48 thousand to bookmyforex for loading it into forex card with the booking id FX102959170644 on 11th August. But till date they have not loaded the money into the forex card. I have already dropped them 20 mails asking to confirm if my forex card has been activated and ready to use, But they don”t even bother to reply back and spare us with the despair. I hope they are not fraud and load my forex card with money since I need to pay the fees as my semester is about to commence. Please help me out.
BookMyForex Reviews & Complaints
I am continuously mailing to your office/authorised representatives from 10/10/2018 to 23/10/2018 but regret to say that neither I have received any response from your office nor your office has credited my NEFT amount of Rs 50000/- which was wrongly sent to your channel partner M/s Koinage PvtLtd to my account (details has been already mailed to you). I am providing you the details so far I have mailed to your office on different dates:: REMINDER III DATE: 23/10/2018 TO:: BOOK MY FOREX B/O: Gurgaon. REG:: Refund of amount Rs. 50000/- transferred on 5/10/2018 to M/s Koinage Pvt Ltd., REF: My mails dated on 22/10/18, 20/10/2018 and 19/10/2018 This has reference to my previous mails, so far I have not any intimation for the refund amount of Rs. 50000/- which was wrongly sent to M/s Koinage Pvt Ltd on 5/10/2018 against reloading of my son’s forex card. Please refund the amount immediately. Umed Singh MBL:[protected] PHONE:[protected] From: [protected]@centralbank.co.in Sent: Mon, 22 Oct 2018 15:54:06 To: [protected]@bookmyforex.com Cc: “NIKCOMP SERVICES” Subject: Fw: Refund of amount transferred on 5/10/2018 TO: REMINDER 22/10/2018 BOOK MY FOREX B?O: Gurgaon. REG:: Refund of amount Rs. 50000/- transferred on 5/10/2018 to M/s Koinage Pvt Ltd., REF: My mails dated on 20/10/2018 and 19/10/2018 I have requested for my refund amount but regret to say that so far you have not credited my account. Please refund the amount immediately. Umed Singh MBL:[protected] PHONE:[protected] —– Forwarded by operdelhzo/delhi/Delhi/cbi on 10/22/2018 03:50 PM —– From: operdelhzo/delhi/Delhi/cbi To: [protected]@bookmyforex.com Date: 10/20/2018 09:59 AM Subject: Fw: Refund of amount transferred on 5/10/2018 TO: 20/10/2018 BOOK MY FOREX B?O: Gurgaon. I have requested for my refund amount but regret to say that so far you have not credited my account. Please refund the amount immediately. Umed Singh MBL:[protected] Operations Department Zonal Office Delhi- PHONE:[protected] —– Forwarded by operdelhzo/delhi/Delhi/cbi on 10/20/2018 09:58 AM —– From: “NIKCOMP SERVICES” To: “Kushal Gurung”, “operdelhzo” Date: 10/19/2018 09:58 PM Subject: Refund of amount transferred on 5/10/2018 Sent by: [protected]@rediffmail.com I have requested for my refund amount but regret to say that so far you have not credited my account. Please refund the amount immediately. Umed Singh MBL:[protected] Note: Forwarded message attached — Original Message — From: “NIKCOMP SERVICES”[protected]@rediffmail.com on Tue, 16 Oct 2018 21:06:17 +0530 To: “Kushal Gurung”kushal.[protected]@bookmyforex.com Cc: “operdelhzo”[protected]@centralbank.co.in Subject: Re: FX113247715652(FX107601598712) TO:: BOOK MY FOREX On 5th Oct. 2018, I have given an order for reloading my son’s forex card $CAD equivalent of Rs. 50000= vide UTR No.CBINH18278153232 to M/s Koinage Forex Pvt Ltd and I have mailed my statement of Account on 10/8/2018 when the customer care people say submit your proof of payment. On 11th I have come to know that Koinage is for requirement of currency only. Today is 16th and My money is lying with your account from the last 13 days without any Bank interest. Please refund my remitted amount of Rs. 50000= to my Bank account details as given below: BANK: CENTRAL BANK OF INDIA BRANCH:LAJPAT NAGAR, NEW DELHI SAVING A/C NO.[protected] IFSC CODE: CBIN0280311 Please refund my valuable money immediately. UMED SINGH MBL: [protected] From: Kushal Gurung Sent: Mon, 15 Oct 2018 17:49:32 To: [protected]@rediffmail.com Cc: Ajoy Kumar Roy Subject: FX113247715652(FX107601598712) Hi Sir, Greetings from BookMyForex, Thank you for placing order with us This is to inform you that we tried to call you on your registered number but the number [protected] was not reachable. As discussed with you, you have by mistake transferred Rs 50000 to our channel partner who deals in cash order. We have checked with the vendor they are not able to fetch the payment details, kindly share the payment invoice and banking details so that we could process your refund. Best Regards Kushal Gurung BookMyForex.com – #662-664, 6thFloor, Tower C JMD Megapolis, Sector – 48, Gurgaon – 122018
BookMyForex Reviews & Complaints
I had initiated a wire transfer through bookmyforex website. I had uploaded all documents and had done full payment for 425000/- to do a wire transfer of 8000 CAD to our Nova Scotia Canadian bank account. The forex order number is FX164618548859. On bookmyforex website, it said that the order has been completed. However on 30th july, i received an email from Scotiabank stating that the wire transfer was not accepted as it came from a money exchange service or money exchange house. It has been 5 working days and i have not yet received my refund for this order as the wire transfer has not completed succesfully. I just been getting emails from bookmyforex representatives stating that they are working on it but no confirmation email with the refund initiated. Please look into this ASAP.
BookMyForex Reviews & Complaints
I had purchased a multi currency USD card from BookMyForex, which I raised the request to unload last week on 20th July I called them many times to confirm if any thing is pending from my side to process the order and I was told nothing is left, it will be processed within 4-5 working days, and now that I called them to confirm why the order is not yet processed after a week, they tell me that the card does not belong to the channel partner who had originally issued the card, so why the hell is this my problem, BMF should have checked it upfront and issued the order to the channel partner who has originally issued the card. And why the hell was I not told that the order is not being processed, why did I only have to call after the due time expired just to know that my order has not been processed. While taking order, they will hundreds of time, but when it comes to service, everything is like a bull [censored].
BookMyForex Reviews & Complaints
I have been cheated by Bookmyforex.com . They took advance of Rs 12500 on 21 Dec 2017. Order No. is 742285bmf26E12A9E9A2A6B. They have not returned my advance till date. Before taking advance they had said they will return after 3 days. Shivani Rathore is their sales person who dealt with me. They are telling me since Dec 17 that the advance has been refunded. Check statement of your credit card. Then she told in Mar that refund by finance deptt has been initiated now. No refund has been recd so far. Their behavior is very bad. Now she is not responding to e-mails or callls. I do not know what I should do. I am so harassed. Please help me in getting my refund. I am Jai Dev. My email is [protected]@yahoo.com tele 033-[protected] Regards.
BookMyForex Reviews & Complaints
I have bought Forex Currency Notes and Multi currency card 3-4 times from BookMyForex . Every time i got descent type of services and order was delivered on time. For the first time, i had to unload/refund my Multicurrency Card, i have got most pathetic and unprofessional experience of my lifetime dealing BMF Team. I Submitted all my details along with Card and required document on Monday 24th June. On Tuesday Amount was deducted from the Card and I was informed money would be transferred to my account in 2-3 working days. No Transfer happened until Friday, When I asked the BookMyForex Employee handling my order, she confirmed on Mail on Friday that money would be transferred by Eod or Tomorrow. When i asked reason for delay she did not bother to provide the details. On Saturday again same story, No Transfer, On Sunday they closed my order without any refund and on Monday when i enquired again, they started to show their colors and the same employee told me it would take 5-6 Working Day. I tried calling on the customer care but all in vain, they refused to log my complaint and asked to send mail on [protected]@bookmyforex.com. I asked the employee handling my order about her senior contact/Email. Very Proudly she give me details of on RAKESH KUMAR JHA. On Tuesday i called this RAKESH KUMAR JHA, he told me he joins office at 11 AM so i should wait when i asked him to help ASAP he promised to call back at 9:30 AM. Till 12:00 PM there was no response from any one and even on calling RAKESH KUMAR JHA he did not respond. It has been 8 days but still i have not received my Refund and there is no update from BMF Team. It looks like they are just group of cheats sitting out there to cheat and torture public. I would strongly request all the stay away from this company
BookMyForex Reviews & Complaints
I have given them order for reloading my Forex card since the last 3 days ( 4th July 2018) . I made the NEaft transaction of the required amount the same day . As per them., It was supposed to happen within 24 hrs. It”s been 3 days and still the reload hasn”t happen nor is any update . On calling them, no one is picking up calls not is there any response on the mail. … This is the most [censored]iest service company I have come across . They have been making useless excuses for not happening the transaction . Their customer service and the department sucks big time . They make tall claims but nothing happens . I am in a fix because of them as I have to travel and I haven”t have the means to spend in the foreign country . I would take them to court ( NCDRC) and make them.pay every penny for this harassment and water of my time and money .
BookMyForex Reviews & Complaints
I have initiated the reload request to bookmyforex #FX162075089306 is the order number they said the order is complete and so I kept checking my account that it will be credited but it didn”t credited even after 4 days.everytime I ask the guy who loaded my forex card he said it”s loaded loaded then I directly called the customer care, they said axis bank can”t do the transaction as we are no more having tie up with axis I was really shocked the amount I paid to the bank is literally huge it”s over 86000.the lady at customer care mailed me saying that they will refund u but the refund takes 10 days and that too in the form of DD.I am in UK and I can”t come and withdraw the DD amount and none of my blood relatives are in India.what should I do in this case?if I ask customer they are like please allow me sometime how much time should I give u ppl it”s already been 15 days. Am urgently in need of money ?do u guys want me to come to India n get the DD? Will u guys be paying for my ticket Up n Down or will the axis bank pay ??i didn”t wanted to be rude but the customer care ppl literally annoyed me so much everyday morning when I get up the first think I do is to call customs care. This bookmyforex has poor customer service I have ever seen.
BookMyForex Reviews & Complaints
I have placed an order with Book my Forex for AED current worth Rs 1, 15, 946/- on 10 th May. They could not process my order and load AED currency to my Forex Card in time and I have requested for the refund of my money . I have been following up with them for last 5 months, but I am yet to receive my refund. Recently they have sent a Demand Draft for partial amount. However, it was more than 3 months old (date) and bank has informed me that it is not valid when I tried to deposit the DD amount into my account. I have tried to contact them over mail and I am receiving only vague responses from them. Kindly help me out by suggesting a suitable approach to get my money back.
BookMyForex Reviews & Complaints
I loaded 2500 SGD in my Card and spent 2443.47, so the balance is 56.53 SGD. I requested for the credit of the same in INR in my account and the same was booked at the rate of 49.17 SGD so effectively the rates comes out to be INR 2779. Mail from Bookmyforex on Apr 10 states my order has been booked and an amount of 2758 INR shall be credited in my account. Amount received by me in my account is 2735 INR, so where is 44 Rs gone. I have been following up with them since 10th April 2018, but haven”t received any response till date.
BookMyForex Reviews & Complaints
I lost my card in Europe on 1sy day. Book my forex are [censored] and ridiculous people. They do not tell you the procedure and instead ask us to call axis bank and block the card. When I asked for reissue of the card both axis bank and book my forex did not help . I was penniless in Europe and they did not transfer the money until I returned to India. When I asked to to transfer the refund they said it will be done in 5 days but after 15days they come back saying the refund Will be processed only after I come back. None of the staff knows the policy and procedures and they are waste of time. Please don’t loose your money and time by taking forex card from them. They are bull [censored] people
BookMyForex Reviews & Complaints
I purchased 500 British Pounds from them and deposited INR in their account in Axis Bank as directed by them. Now its been 4 or 5 days but my daughter who is a student and alone in UK. She has to travel during Easter Holidays and has no money with her!! I am only getting lip service from Bookmyforex as well as Axis Bank. They are simply saying “Sorry”, while the fact remains that they are “Using My Money” while my daughter is facing the hardship, in a foreign land!! I want to hold both bookmyforex and Axis Bank legally liable for damages for this inordinate delay. How can I do this?
BookMyForex Reviews & Complaints
I raised the unloading request on 19th Nov & till today 29th Nov there isn”t any news of my money. Initially Paramveer handled this and gave me rate, after a few days while checking status of transfer I was surprised to find it wasn”t processed as told to me by Apurva Singh. Thereafter she took a request to remit, subsequently every time I write a mail following up I”m given a false commitment mentioning its getting transferred by end of day. To my extreme displeasure I find they havent done any transfer yet and upon calling they refuse to help, instead giving another false commitment. I strongly suggest Bookmyforex should be heavily penalised by appellate authorities in RBI as they use public public money to hedge profit by means to bank interest or other profound ways.
BookMyForex Reviews & Complaints
I used bookmyforex to buy CAD and Book my forex confirmed me, talking to its agents and on site info that it has no charges apart from withdrawal from ATM starting 4 transaction. I did some online transaction on SEP 13 2018 and was getting correct balance updates. Suddenly on SEP 20 2018 when I tried to withdraw money it declined and later I got to know they had charged me $100 for that online transaction. the message kept showing the full balance till my transaction got declined. I have mailed on book my forex ids and tobShivani Rathore, Vivek Kumar, Rakesh Jha and have been trying to get a response and correction but there is no answer.
BookMyForex Reviews & Complaints
I used www.bookmyforex.com and sent some money via their service to my son which is studying abroad. Money was sent and I received all the necessary confirmations but for some reason my son did not receive anything. Bookmyforex support said that sometimes it takes a bit longer to transfer money and said that it can take up to 7 days. Two weeks already passed and money simply disappeared!! Their support said they are working on that and asked me not to worry. Terrible service!! I will never use them again!