On Saturday, September 2, 2000 at 8:30 am my husband took our car (97 Honda Civic) for a routinary mileage service. At the time he requested to the person in charge to check the a/c system since according to the car manual it was due for belt and cooling system inspection and in order to make sure the were working properly. When the car was ready and the itemized bill was handed to him it read “a/c system working normal, no leaks”. When driving the car back to the house he noticed the air was not as cold as before and was beginning to get warmer. He then turn the a/c to maximum capacity without getting better results. He parked the car in the house and did not drove the car again until later Saturday night which at this time we both knew there was something very wrong with the a/c. We contacted Honda on Sunday, September 3 to report the problem and they informed us the Service department was closed for the rest of weekend (Sunday, and Monday, Labor Day holiday). Today, Tuesday, September 5 my husband brought the car to the dealer, explained the situation and stressed the fact that the a/c was working properly before they took it to the shop. Today Honda informed him that a part called “vaporizer” needs to be replaced at a cost $798.00. During the phone conversation with the service manager the amount was called as 7.98 (twice) without using the word “seven hundred dolllars” which prompted to confusion from my husband side. When he realized that this person was referring to $798.00 he demanded to speak with the general manager (Tom Swedberg) and was told by Mr. Swedberg that he was going to be refunded for the a/c check up service only. At the same time he was offered by the service manager (George) if he was willing to pay half of the $798.00. Needless to say, my husband drove away from that RIP-OFF PLACE! Please help us informed other consumers the LEVEL OF INCOMPETENCE AND SWINDLE OF THIS PLACE.
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