I had my account set on auto-pay so I would never have to worry about a later payment. Big mistake! On the second month they went in my account and took out two monthly payments plus $50.00. I went in to the store to inquire about it. They told me it was a mistake and that they immediately refunded the funds back into my account, and that I should see it in my account by the next day. Did not happen. I went back to the store the next day and I call the corporate office, which I had to leave a voicemail and someone would call me back in 24-48 hours. They gave me the same ole story at the store. The same day the district manager returned my call from corporate. He seemed as though he were livid about the store’s actions. He told me to go back to the store right then and he’d have then pay the full amount plus overdraft fees I incurred. | When I got back to the store they gave me my overdraft fees but said since the return of funds were in progress they couldn’t give me cash for the payments they took. They said no doubt I will see it in my account in the morning. So I reluctantly left. I waited until 12 noon to check my account. No funds were put back. I called them and told them what time is be at their store. They claimed everything would be worked out by the time I got there. When I got here they told me they are still working on it. Then asked me to go to my bank and file a dispute. I told them to get it together because I am not leaving this store today without my money. So here I sit… Waiting. I’ve been waiting for about a hour now. They came out trying to offer me something to drink while I wait. I said no thanks, all I want is my money. This is the worst service I have ever in my life received. I would never recommend this company to anyone. As a matter of fact I would warn people to stay as far away from this company as they can. I really hope this report helps somebody.
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