I rented an auto online from Budget Rent A Car on 6/29/2015 for 11 days. I was anticipating passengers who may have difficulty entering and exiting the vehicle so I reserved and paid for a “Full Size” vehicle. Upon arrival, I was provided a Kia Optima. I have no idea what a Kia Optima is and I took the car. I went into the lot to retreive it and discovered it is not a full size car. I looked up the car on Kia’s website and it clearly states its a mid sized car, which I completely agree with. I went back to the counter and explained the problem. I was told to come up with $120 more to upgrade to a “Premium”. It was also explained that as far as Budget is concerned, the Kia is a full size car. It was also explained that Budget determines what is and is not a full sized car. They refused to assist me further. I called customer service and was informed I would be upgraded to the next level higher vehicle at no additional charge. I explained I do not care what kind of car, it just needs to be full size. I was transfered to a customer service rep to upgrade the vehicle. This is where it got ugly. I was spoked down to, told I got what I ordered, they determine what is and is not a full size vehicle, and was told to take it or leave it. 1500 miles away from home, at the airport, and now trying to find another car before my appointments that morning. This stinks of bait and switch. May be not legally with their legal ease, but no doubt I got screwed and more or less told to suck it up. I had to make other transportation arrangements for elderly members while on my trip. .
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