After two emails sent to Campbell Appliance requesting to be contacted by someone in management and after leaving message on a managers voicemail and after calling at 5:30pm to request service after no luck with receiving a phone from a manager, only to find out they were closed and if I needed to service I would be charged an additional amount for after hours? I recently had repair service on my refrigerator due my freezer and refrigerator periodically going out. I explained to the service technican when he arrived that I would have to reset the appliance and wait for the unit to work again but the problem would continue every few days. This service technican without even looking at the appliance right away said he knows it needs a new control board because in his experience this refrigerator has the same problem. Trusting that this technican knew what he was saying I proceeded with the service and paid in full a little over $375.00. The service technician came a little over a week may more later and installed the control board. Well a few days later, the same problem! Not only is it the same problem but now both the refrigerator and the freezer are not working! All I ask is for a full refund of the service I did not receive or another technician to come look at my appliance and determine the problem at no additional charge. As a customer I expect a company to hire technicians that are skilled and take the time to diagnose an appliance and not make the excuse that they’ve been in the industry long enough to know the issue. Is it my fault that I just wanted a working refrigerator so the groceries I buy don’t go bad! Is it my fault that I trusted a license company to get the job done? I have video of my appliance not working after service was performed if needed.
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This complaint and/or review was posted on Defaulters.com on 21:59 pm, March 31, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/campbell-appliance-heating-and-air-inc/.
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