CanadaVetExpress / MTSL Pet Care

CanadaVetExpress / MTSL Pet Care Reviews & Complaints

Reviews: 1


Total views: 4419

Published: 19 July 2019

Posted by: andrew1155

I ordered this product on November 12. I called on November 26 because I still had not received the revolution for cats. I was told the medication was “stuck in Germany”! There had been no indication on the website that this product was not coming from Canada. It had started in Australia, apparently. I demanded a refund. Got a song and dance about the way they calculate shipping. I demanded a date. They said the following Friday would be the day I got this product. Surprise no product. On the next Monday, 12/4, I called to ask for a refund. They told me that the product had just crossed customs, and they would process a refund but if I received it, I would have to call them back and make arrangements to return. I explained that I had no intention of letting them sell medication that had traveled around the world for over a month to another sucker. They argued. I hung up. My order # is 3125869 and the shipment was shipped 11/12. The desirable resolution for me is to get a refund, throw out the shipment, if I ever receive it, and never have to deal with this company again.

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