THE FOLLOWING IS A COPY OF MY LETTER SETTING FORTH THE COMPLAINT: Christal Louis, Director Member Services Hartford Auto Club 666 N.E. 125th Street, Suite 246 Miami, FL 33161 re:Membership No. Dear Ms. Louis: I am writing to you because my phone calls disputing the above-referenced membership have gone unheeded. There was a first telephone conversation scheduled by Kitanya with one of your investigators for 11:45 a.m. on November 6, 2002. When I came into work on November 6, it was 10:00 a.m. and had a message from the investigator telling me that I had missed his call and would now need to call for another appointment. I immediately called the customer service line at 866-849-1964 to find out what had happened, once again speaking with Kitanya, and was told then that the call was scheduled for 11:45 a.m. EST, rather than PST which I had presumed since I live in California. I asked if there was any way to get the charges deleted from my bank account and she said the only way was to reschedule another telephone conference with the investigator. During both conversations with Kitanya I advised her that I had NEVER contracted with HAC for any membership services because I did not drive, nor did I own a car. Today I called the customer service line again and spoke with Sharon, recanted the prior events, and she too told me I needed to schedule a conversation with the investigator and that the first available date was December 11, 2002. I am now scheduled to speak with an investigator on December 11 at 3:30 p.m. EST. Today was also the first time I was advised by a HAC representative that this was part of a Capital First (CF) promotion. When Sharon told me this, I advised her that this was the 3rd time CF had attempted to get me to activate a card sent to me in the mail, but I had called them each time to say I wasnt interested. The 3rd attempt was actually made just the week of November 18, 200. I called for the third time and this time demanded that my name be removed from whatever marketing list they were using. I have been assured by one of their representatives that I would not be contacted again. This letter is directed to you in total astonishment of the frustration caused by a well-respected company such as Hartford. In hopes of circumventing a potentially ugly outcome of the situation, I am requesting that you look into this personally and immediately. The amount in dispute is $99.00, which is a good sum of money to me, even if its a pittance for Hartford. I do not understand why this has been turned into a complicated issue and the decision to refund my checking account has become such a problem. OUTCOME: Refund denied based on initial investigator’s report. THIS IS BY FAR THE MOST FRAUDULENT RIPOFF I HAVE EVER BEEN SUBJECTED TO. ONE WOULD THINK THAT A COMPANY SUCH AS THE “HARTFORD AUTO CLUB” WOULD HAVE PLENTY OF BUSINESS TO TAKE CARE OF WITHOUT GOING OUT OF THEIR WAY TO RIP PEOPLE OFF. Diana San Jose, CaliforniaU.S.A.
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