2019/11/04 [protected] Precious Nkomo I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to give him my password. firstly i had an issue with my iPhone 7 that i recently purchased at cash crusaders on the 16th of October after a week the phone had technical problems, i returned the phone on the 19th i explained my issues to him in regards to the phone he sent me home and told me to update the phone, i went and updated the phone, i returned the phone the phone still had issues, when i got to the shop on the 19th he didn”t even come to check on the phone or rather show his presence as a “Manager” instead he refereed me to a sales consultant. after a week, i called to check up on my phone, I spoke to a sales consultant and i was told my phone is still not back so today i decided to call after 14days and i was told they needed my password, as a Customer i”m allowed to ask questions in terms communication barer, why wasn”t i called if i didn”t communicate with the team at cash crusaders they wouldn”t have communicated with me. the fact that the manager had the audacity to lie and say i refused to give him my password is distorting, what i like about company phone calls is that they are recorded. i want my issue to be addressed because as a customer i didn”t like the way i was handled, poor customer service, lack of managerial skills, and communication skills.
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This complaint and/or review was posted on Defaulters.com on 08:07 am, October 31, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/cash-crusaders/.
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