I recently purchased a hosting package for our business from Centrio Host. Upon searching for the company on an international database at companysearch.com as well as contacting the Australian Consulate in Bangladesh, it was virtually proven that this organisation had no mandate to be trading nor was it recognised as a formal business. Therefore it was too risky for us to deal with the guy (Kamrul H. Bappy). They state on their website that we are entitled to a satisfaction guarantee refund. The policy (at the stage of purchase) did no where detail intricate information about any t’s and c’s of this. It simply stated a satisfaction gaurantee. We were not satisfied but after approaching them they would not offer us a refund. We filed a complaint with the payment processor 2 Checkout who simply sided with this illegal operation and refused to co-operate with us. They then suspended our hosting account because we allegedly made ‘false claims’ about them. (Even though we have not). They now demand $50 to re-activate it. We won’t be using their service however they currently hold a domain name containing a registered trademark of ours within it. It was registered via this company whom are a reseller of the UK 2 Group Ltd. The UK 2 group have not been co-operative either nor have the produced any evidence to show that this company in which they effectively do business with is legitimate. Kamrul Bhappy (the ‘CEO’ of nothing) refuses to comply with our request to release the domain name. In summary. 1. We paid them for a hosting service. 2. We requested a refund of the total amount $400+/- AUD. 3. They refused a refund. 4. We filed a complaint with 2Checkout. 5. They suspended our account for making ‘false claims’ – 2 Checkout wouldn’t co-operate with us as if they did they would be admitting doing business with an unethical and fictitious organisation. 6. They still hold our domain name and even though we have said to them keep the money – we won’t pursue a refund, they still dont have the decency to release the domain name without FURTHER payment.
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This complaint and/or review was posted on Defaulters.com on 20:58 pm, October 21, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/centrio-services/.
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