During final inspection discovered serious defect with kitchen island granite. Issue was noted and now after 72 hrs of waiting and not closing escrow, still no resolution. Community EdgeView in Vegas.
Consumer Reviews and Complaints
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Unprofessional Business Practice - First Time Buyers- Get Everything in Written
Learned something at the cost of $3500 which was a very expensive lesson, do not believe everything what a sales representative tells you. I am a first time home buyer and was trying to get a new home in West Jordan Utah. Century communities was one of the handful of the builders who have homes which comes in our budget. Everything started good. We paid earnest money and we went to Designer center as well. All this while me and my real estate agent have been told repeatedly that earnest money was good to be refunded till 21 days.
We started the process on November 20th. We were trying to stay around 410000 (+-5000). Then at the design center on December 4th we were told that design center will need a total of 10 days to get a First Quote to me and then will need a next meeting to finalize all options and price. This will easily go past the 21 days and we did not want to run into a scenario where we are getting a price quote of $20000 – $30000 and then realize that it will not work for me.
So me and my agent both asked the sales representative at West Jordan how long is earnest money valid on December 4, 6 and December 7 and see if we can get an addendum filed for the extension of earnest money validity. He did not reply to any of my texts asking about earnest money. I did not know why then, but I know now that it was a careful attempt not to have that 21 said or mentioned anywhere.
I sent an email on December 8th that we do not want to proceed and again no reply, was still thinking positive and was hoping that response is not coming because it was a weekend. We started getting an idea of what is going on when I got the cancellation letter which says seller is keeping all $3500. We asked why. Again the sales representative did not reply. Then slowly operational manager and sales rep’s manager started talking to my agent and we were told that it’s all in contract and we will not get money back. This is when we realized that we were lied to by sales representative and it was a failure on our part that we believed the sales representative in good faith.
When someone tells you one lie multiple times you will think that is a truth, we did that mistake and did the mistake to not look specifically look for that part in contract. He did not reply until 10th evening and mutual cancellation document was sent on December 11th. This was just to make sure that email or document was sent to me (customer) on 22nd day just in case if that 21 ever comes in to play. I haven’t signed the cancellation yet and expecting a new document saying a refund to me.
Responses from sales representative after I sent an email saying I am not proceeding are below: “I received this”, “Here is cancellation.” Will you see such a response from any service provider or a product owner to a customer if the customer is saying they no longer want the product or service. Response will be either “What is wrong?” “what happened?” or “What can we do?” or “Can we talk?” or “Sorry to see you go”. The fact that I did not get any of these clearly proves the intention was not to keep the business but just about the earnest money and forcing me to get into the contract on fear of losing the earnest money.
Like any other customer I have decided not proceed with builder as I had to go with all these unnecessary tension at the beginning of this process. So I would really appreciate if someone can look into the same and get me a satisfactory closure on this one. Again I would have been happy to have this money gone if the sales representative and paper said the same thing but the was the case here. That is the utmost thing required to work in projects like this.
Architectural Shingles
BUYERS BEWARE! During our purchase phase in the Silver Oaks Subdivision (Dallas, GA) the Century Communities Sales Associate distributed an “Included Features” leaflet stating that Architectural Shingles were included. She even signed the papers and included them with our contract. We tried numerous times to receive the information on the shingle manufacturer prior to closing, but was never given it. We did not receive Architectural Shingles.
Long story short, no one received them. A Century Communities representative made reference to the fact that basically, they have the right to change anything without your knowledge. So be very careful, you may think you are getting one thing, but actually, it could be something completely different. My suggestion, go elsewhere. Oh, did I mention we had two damaged manufactured roof trusses that had to be fixed by an Engineer, missing roof drip edges and a hole in the side of the roof? These are just a few items listed within our nightmare.