Do not even think to book a ticket from them. I had purchased my ticket from newark to kolkata(travel date is end of April) two months back.Till that time there was no issue since I had not interacted much with their customer service.Two Week before when I had to cancel my trip, I called them up asking the cancellation charge for my tickets. One of their customer service guy probably Ron told me that they would charge 300 bucks for the same.I did ask them to cancel my ticket yesterday, Paul told me that since this is none refundable ticket they would not pay me back even single penny for it if I cancel my ticket. When I fought with them Paul told me that they would confirm the same with Jet airline and do let me know the cancellation charge. So far I have called them 7-8 times and every time they told me that they have not receive any reply from Jet airline and ask me to call them after 2 hrs. I”m being felt so cheated that I can”t explain.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on CheapFareGuru.com / AirTkt.com / Eros Tours & Travel
Scam investor
This person pretended to be a Japanese invester. Dr Shuji Endo. Fake IDs. This happened before I just add my scam as well. I wasn’t.
False advertising
I’ve been In search of a used / new transmission I find this place called engine world website looks professional called 2 separate times
Scammers, never return security deposit
I was scammed by this company for $1,478.68 on a security deposit that was supposed to be returned after car drop off. That never.
Fraud. Did not refund my Web hosting money.
I had placed an order for cpanel web hosting at techno savvy port at their site technosavvyport.com in May 21st, 2021. My account got
Item not as described; Refusing refund
This is a followup to a previous complaint that had been closed by the BBB because the company lied and said they would give me a refund
Aweful
AVOID AVOID AVOID never ever been treated in this manner and received such a poor quality service from a dentist. Received a refund but
Work bully
No one dared to approach the office bully Jacqueline Stabach. Jacqueline Stabach believes she is being followed everywhere, and she might
Deceitful FMO
URGENT FMO FRAUD AND SCAMOK agentsI have to give my fellow agents a heads up!!! We as insurance agents need to protect our business and
This complaint and/or review was posted on Defaulters.com on 04:49 am, September 13, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/cheapfareguru-com-airtkt-com-eros-tours-travel/.
The reviews & complaints posted about CheapFareGuru.com / AirTkt.com / Eros Tours & Travel was submitted by a member or guest on this website. Any and all opinions and information are published as is. Defaulters.com does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Defaulters.com cannot be held liable for the complaints and reviews posted about CheapFareGuru.com / AirTkt.com / Eros Tours & Travel as per Section 230 of the Communications Decency Act.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
Do not use Cheap Fare Guru. The customer service staff are extremely rude and do not seem to have a fixed price that they charge for anything. They told me that the cancellation fee is $20 per ticket, and later told me that it is $30 and even $40. When confronted, the man said, “did I really say that?” You shouldn”t make mistakes like this if your job is to explain your policy to customers, and you shouldn”t have an attitude with the customer because company doesn”t explain the process very well. If you are in customer service, your job is to work with customers and help them, not yell at them because you can”t explain your own policy. I did not receive any information about a confirmation number or ticket number, but when I called to cancel the tickets, the customer service rep claimed that the company had already bought the tickets. Why did you buy the tickets if you still needed my credit card information in order to complete the purchase? He refused to scan or fax the tickets that supposedly had my information on them, and only gave me the confirmation number when I tried to look up the tickets on the airline website myself (which I shouldn”t have to do, by the way, Cheap Fare Guru). As of this review, I have completed the order without any hidden or wrongful charges. The agent promised that the charge for the tickets will remain the same without any hidden fees, but we will see, I suppose. I still do not recommend this company even to the worst people I know.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I booked and paid for two Tickets in Premium Economy Class to Europe, turns out when it was time for me to select my seats they booked me in regular economy. I have been making calls and emailing with Sandy their supervisor who has promised me a partial refund. I do not accept that I have to pay 300.00 ticket to cancel what is not my fault… But, after many weeks I still have ZERO refunded to my CC and Sandy has stopped returning my contacts… 3, 400.00 rip off
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I bought a ticket from USA to Kenya using Swissair on Sunday using Cheap Fare Guru travel agency. I waited for the e-ticket which the agency promised to send within an hour but instead I received an email asking me to authorize addition of $84.40. which I did and but was issued with an e ticket a few hours before departure. I tried checking in online but the airline could not recognize my e ticket number or booking number. I went to the airport and had to line up for a long time almost missing the flight. When I arrived in Kenya I realized that Cheap Fare Guru travel agency had charged my account twice and overdrawn my account. I informed them and they said they are refunding within 24 hours. By Tuesday night they had not refunded my $998 and the bank had charged $245 overdraft fee. Today is the end of the week and my account is negative. We called and Cheap Fare Guru agency for updates and they said they refunded the funds on Monday we check with the bank. We have checked with the bank all week and the bank tells us that the Cheap Fare Guru travel agency has not refunded.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I had bought an airplane ticket online from AirTkt Eros Tours and the shoppers advantage card was offered as a way to get a $20 rebate, which I have never received. All you had to do was pay a $1 fee for the service and could cancel it anytime within 30 days to not be billed each month. I called and cancelled this subscription within the 30 days, and two months later was billed for $16.99.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I purchased air ticket for two passengers in the amount of $1, 945.92 for the flight schedule for 12/14/2016 from new york to lagos, nigeria. Klm dishonored the ticket issued by cheapfareguru because the money paid was reimbursed to cheapfareguru. All efforts to get cheapfareguru to find alternative flight failed. Several telephone calls to the did not result in getting klm to honor the the tickets because they insisted cheapfareguru had to pay the current fare which at that point was too high because of christmas rush. We had to return home and started calling cheapfareguru the following day. We started looking for another ticket after it appeared cheapfarguru had collected our money without producing valid ticket. To look for alternative ticket became imperative having arranged for the trip to attend a daughter”s wedding. We departed on 12/16/2016. Wa came back from the trip but has so far not been able to get reimbursed for the original ticket and the extra expenses to enable us travel. The alternative ticket cost us $4, 630. I am looking for reimbursement of the extra money paid to trave since the original ticket was purchased on 6/20/2016 to avoid the christmas rush that their breach of contract and his honesty made me to pay.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I regret that I have purchased my airline ticket thru this agency. This is my first time buy and will be the last. First of all, they don’t communicate with the customer with any basic manners. They never introduce themselves and never are courteous. I needed to postpone my ticket for a medical reason. I have called them yesterday 3 times and was put on hold for more than an hour each time. Only once somebody answered me and quickly put me on hold again. It was very frustrating. By the accent I know for sure he is a “Desi”. I am so embarrassed. I called them again today- 7-22-15 and I got some help but before I finish asking him a few questions he hung up again!!! I couldn’t take his name or ID number. This is a bad business to do with. They are charging me $475 to postpone my ticket. I wish I was gone straight with Lufthansa to book the ticket. This is a very good lesson learn. I will never recommend them to my family or friends ever again.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I requested cancellation for three flight tickets on Air Canada 3 days prior to the first flight. No refund was offered for any portion of the tickets. When calling the company, you either are put on hold for up to 30 minutes or even have your call cut-off after waiting for extended periods of time. I question why any reputable airline would knowingly do business with such a company. I would caution anyone against buying travel services from this company.
CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Reviews & Complaints
I used Air Tkt Guru.com to purchase tickets to fly on delta airlines, i also informed them of my frequent flyer miles # to insecure i would earn my miles actually flown, but when i checked my miles, delta says Air Tkt booking tickets are only worth 25% of the actual miles traveled on their bookings, i lost over 17, 000 fly miles on my round trip flight from Md to Manila . If your looking for a Cheap flight fares and not worried about fly miles, use them. If you are a frequent flyer and want your actual fly miles 100% credited, check around.