Cheri Kaplan was my Real Estate Agent on the sale of my property in Weston Florida. Prior to her listing my home we both agreed to a 25% referral fee on her commission to be paid back to me when my home sold. On May 15, 2019 my home sold and she attemped to include the referral fee in the closing paperwork. However, due to her incompetence in the companies dotloop software she included the buyer to sign off on the referral fee. Buyer was never in agreement, nor should be included in this portion of the transaction. I am now out of this referral fee!!! In addition Cheri did not conduct a walk threw with the buyer on the sceduled date. I attempted to contact Cheri Kaplan’s immediate supervisor Natascha Tello ([email protected]). Natasha Tello responded “Thank you for reaching out. I am in receipt of your email and will pull the file and reasearch it on our end. I will be back in touch with my findings.” This response was emailed to me on August 23, 2019 and nothing afterwards. If, this is the way Keller Williams Realty conducts business please DO NOT USE THEIR SERVICES!!! In the future I will not use this company for any of my real Estate needs.
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