Chrysler Group LLC Customer Assistance Center

Chrysler Group LLC Customer Assistance Center

Reviews: 1


Total views: 4986

Published: 16 January 2021

Posted by: Anonymous

I own a 2005 PT Cruiser bought new five years ago. Two months ago, the wipers suddenly stopped working. Mechanic identified problem as a faulty intermittent wiper swtich that needed to be replaced and could only be be ordered through Chrysler. The vehicle in unsafe to operate without wipers because we live in Florida where it is now rainy season and it rains nearly every day. The mechanic could not get the part despite many calls to Chrysler, and we and the mechanic contacted nearly every Chrysler dealer and junkyard in the state of Florida trying to get either a new or aftermarket part with no luck. This has been going on for over two months now! We have no way to get to work, and if we do drive to work, we have often recently gotten stuck sitting by the side of the road when it rains because we cannot drive without wipers. It’s Florida! It rains almost every afternoon! We contacted Chrysler corporate a few days ago after getting the runaround from dealers for two months, and learned there are several hundred backorders for this very same part all with owners whose wipers don’t function! ! This is a health, safety and hazardous issues, particularly for customers in tropic climate in Southeastern U.S. where rainy season lasts four months! The part number is 5019-710AA. How can Chrysler be allowed to deny owners the ability to fully enjoy their cars by failing to provide parts for a late model car? This car is fully paid for and has only 50,000 miles on it, and I need it to drive 54 miles to work each day, and can no longer get to work safely because Chrysler cannot get and won’t make the part. They say they “may” start to manufacture it again in July, but can’t be sure when/if I’ll get my part since so many other people need it too. They have steadfastly refused to get me a loaner car until they figure out how to fill my order and the backorder for this wiper part for hundreds of other consumers across the country who have Chryslers that can’t be driven because they can’t use the wipers!

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