Don’t use the services of the website www. citrades.com. Some unknown man refused my withdrawal request, but later they blocked mu access to their website. So I lost money and time and haven’t received anything in return. I tried to contact them, but I have no their phone and all emails were returned to me. So be careful if you use this website or leave comments if you had horrible experience with this company.
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This complaint and/or review was posted on Defaulters.com on 23:01 pm, July 07, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/citrades/.
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CiTrades Reviews & Complaints
I have tried to make a withdrawal from my account now for more than a week. I am blessed to get to do jack but then it became a stop. They refuse to respond to emails and phone calls. Watch out for this company for they seem completely frivolous.
CiTrades Reviews & Complaints
I have two accounts with Citrades, with an address in London. But, they could be anywhere. I have a total of about $ 400, 000.00 US in the two accounts ($ 50, 000.00 and $ 350, 000.00 in the VIP account). When I first invested in June 2015 and January 2016 (respectively) with them, the online reviews were good. Then, in June of 2016, the reviews were changed to not recommended. This was too late for me. In the VIP account ($ 350, 000.00) is alleged to be invested for one year before withdrawals. The have stopped trading in this account. I suppose because of all the emails I”ve been sending. They respond to neither, emails or chat messages. Phones are placed on hold until the line is disconnected. In the smaller account, there are no such restriction for withdrawal. If there are, I”ve completed the restrictions with all the daily investments. Late May 2016, I requested a $ 10, 000.00 withdrawal. It took almost over a month (6 July 2016) to receive. They said they sent the funds to the wrong account. In June, I request a withdrawal of $ 3, 500.00 per month. The broker, Mark Preston (not sure if this is his real name), said he would process the withdrawal immediately. The funds were withdrawn from the VIP account by accident so, the withdrawal was canceled, because the funds were required to come out of the daily trading smaller account, which has no restrictions. For weeks, I have called dozens of times, only to be placed on hold until the call is disconnected. I”ve sent emails, chat messages, and a fax, with no response. Mr. Preston, who use to call regularly, calls no more. I understand that they are not regulated, but I”ve heard that Interpol and the Commodity Futures Trading Commission has some authority. I”m going to be persistent. Maybe if more began complaining to both, we might get something done.