City of Tshwane Metropolitan Municipality

City of Tshwane Metropolitan Municipality Reviews & Complaints

Reviews: 47


Total views: 5023

Published: 27 September 2019

Posted by: Natasha Hassim Ballim

/On the 29/1082018 I went to the customer care center in Laudium to sort out the electricity issue. We had paid the bill late because we do not receive a municipal bill we have to request it over and over so we were not totally sure what to pay however we have paid more than the bill and proof was sent to the service agent, he then said he will get them to reconnect they then came Monday and reconnected and then again on Tuesday afternoon when my kids were at home gentleman from the municipality insisted on coming into the house, they were aggressive and rude swore at the kids and said if they do not open they will disconnect and they threatened that they will show the kids they will disconnect the lights m y daughter showed them the reconnection ticket received on the 29/10/2018 and the one said that means [censored] all to them and still insisted on letting them in. I was on the phone and I had asked them to just give me 15 to 20 minutes I will be home by then he then still persisted and said he needs to see the meter, I then told my daughter to let him in and show him the meter he walked through the house switching lights on and off in the bedrooms, they refused to show identification, they swore at my mom who is a sickly old pensioner, they were bitterly rude and their body language was aggressive as well. my kids were very scared. I mean is this the way we need to be treated despite sending several proof of payments to the municipality via email, I sat on the phone with the customer call center for longer than an hour all at my cost but still got no joy, we stayed awake but no one came to switch on the lights, my kids could not study nor could I put my mother on the ventaliser machine as she had an asthma attack and still today no one has been to reconnect the lights. I have several reference as well as sent several email and still nothing. attached is the reconnection ticket which is clearly dated 29/10/2018 and then the guy disconnects again on the 30/10/2018 and refuses to see the documents and states it mean [censored] all…

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