(Dated 4th August) This morning I took 2 receipts worth $260 to Harrington Park shops, my husband did both of these shops and did not collect the Cole Little shop things. I was told that they could not give them to me as it was not same day of purchase. They are little plastic things I do not see what the big deal is. The staff normal sign off on these dockets however these two are clearly not. If this was not a legit error on my husbands behalf I would not bother with this inquiry. We only shop with Coles and always have, I find this absolutely crazy that I can not get these figurines. Please advise as I am far from happy with this outcome. It takes so long to get them with the $30 spend in which I have now missed out on 8. This was the first complaint re mini”s, my second is that I have done two online shops and both times I have been told that the mini”s would be loose in my bags, however I brought my own bags. I asked the guy in the doc (Michael) if I could please have them for my order, he did not have them to hand out. My options were to go and get them from the store in the shopping centre or call customer service on Monday. Defeating the purpose of doing an online shop I went into the shopping centre both times and was humiliated BOTH times by the staff at Coles Narellan Town Centre. To think that they thought it was ok to humiliate me in front of other customers is beyond a joke, we are not talking liquid gold here, they are silly plastic things that my kids unfortunately love collecting. The staff took it in their stride to interrogate me at the main counter regardless of the information I received and followed from your pickup dock. Coles have completely ruined my shopping experience and after 10 years + of shopping with you I can finally say I will be taking my grocery shopping elsewhere. You all really need a reality check and think “is it ok to speak to and treat customers like this over stupid plastic collectables. You should be ashamed of yourselves, I am so disappointed with the response I got from my email above and to top it off I have had 2 more weeks of disappointment. Ridiculous and disgusting behaviour. Do not run these promos if it is going to cause your staff so much hassle, I”m sure they”re taking a stack home for their kids or grandkids in fact I know they are because they are all posted all over ebay for $10ea. Coles customers?? I think not, more like Coles staff.. I will be call head office tomorrow.
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This complaint and/or review was posted on Defaulters.com on 05:41 am, May 28, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/coles-supermarkets-australia/.
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