Cook's Illustrated

Cook's Illustrated Reviews & Complaints

Reviews: 12

1.33 RATING
(1.33)

Total views: 4823

Published: 11 January 2019

Posted by: doug wayne

5/24/2016 I received a “3rd Invoice – Past Due” letter in the mail. The main portion of the letter highlighted, “Mail Payment Today To Clear your OVERDUE ACCOUNT STATUS”. I never ordered this subscription. I went to the website listed on the letter; cooksillustrated.com/account, and found this telephone number [protected]). When I spoke to the rep. I told her, 1) I never ordered the subscription, and 2) I never received a prior invoice. The rep. asked me if I received a “complimentary” magazine in February, which I told her I did. She said the “3rd Invoice” letter was just a marketing attempt to get me to sign up. I told her the wording on the letter was BS, attempting to get me to pay for something I didn”t order. She said they were trying to get the wording changed on the letter. Rep. said this issue is now resolved. Let”s hope so! Hope this helps anyone with similar problems.

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