Cruise America

Cruise America Review

Reviews: 3

1 RATING
(1)

Total views: 4103

Published: 14 July 2017

Posted by: Anonymously

Customer Service; I was given this email as the place to contact regarding issues with our Cruise America RV rental and experience with customer service of the Branchburg Office and manager Daniel Dean. First, in looking over the account notes you will see there has been quite a bit written on the issues we had with the steering and alignment. This morning corporate indicated they would issue a refund for 1 day or rental which amounts to $159.00 and it would be taken off along with any other credits by the Branchburg office. Here is what happened upon return. The salesman (Sean Mathis) listened to the following issues we outlined and read the notes from Monday July 7 and later on in the week. In short these were Wheel alignment / steering issue Broken Hubcap that was removed by repair man Repair location was 60 extra miles round trip Non-working Generator Miles to the gallon were averaged just under 7 miles Screens were missing from the RV and at the time of the rental told they would be installed and they were not The overall RV was very dirty, the floors and shower especially needed to be cleaned and a new shower curtain was purchased by us as well as the clean supplies. Sean, inspected the RV and saw that our complaint were valid and indicated that he was going to discount another day for the trouble that was caused and the overall experience/disappointment we had. He indicated that he needed to get authorization to do this. He called the Daniel Dean (908) 303 8333, who I believe is the franchisee of the Branchburg location. Daniel was rude to his sales rep when he outlined the issues we had with the RV and abruptly hung up on the Sales rep. We were told that he was not going to give us back any more than what corporate was going to discount. My wife and I decided to phone the owner at the time and before we got a chance to discuss what happened he was RUDE and hung up on US. What a nice way to do business with new customers? I tried calling back and he never answered. Essentially what the sales rep directed us to do is to write a letter to customer relations and making sure we get a credit of the 159 that was NEVER GIVEN to US and also getting a second day credited back for all the issues that we were confronted and the POOR experience the with franchise owner.

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