CruisesOnly

CruisesOnly

Reviews: 1

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Published: 09 April 2021

Posted by: Anonymous

I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities and the unlimited beverage package. When I saw the invoice I questioned the taxes and port charges of $681.02 (for 2 guests) the agent told me that I just did not understand what I was looking at and that they broke things out differently that the cruise lines. Uh huh. Recently I was looking around Norwegian’s website and when I looked into the same booking through their site and saw that the taxes and port fees are actually $381.02 for 2 guests, I called Cruisesonly to get my invoice corrected. In addition, there is a charge marked “other” on the invoice for $142.20 which turns out to be the gratuity for the unlimited beverage package. The “customer service” representative was less than helpful and mouthed the same script as the booking agent about my not understanding the actual fees involved, that the additional $300.00 fee was a port charge, that she had been doing this for years, there was nothing wrong with the fees I had been charged and nothing to correct. I had also gone to Priceline and saw the same taxes and port fee charges as was quoted on NCL. This is fraud, pure and simple. I will be making a complaint with the BBB, filing a complaint with the FEC and the Delaware Attorney General. I will also be sharing this story with the Cruiseonly Facebook page, World Travel Holdings, Cruise Critic website, NCL corporate office and their website, and any consumer reporting websites. This company is not to be trusted anyone’s business.

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