Dear Manager, This review is specifically for the finance department.I bought my car, a Scion FRS from your showroom recently. I initially leased it from your showroom back in 2013.I have been a fan of your showroom but my recent experience with your finance department has left a bad taste in my mouth. Recently when I was buying my car out after my lease was over I was asked to get this service pack and extended warranty for my car (which isn”t the same as Toyota”s Own Extended Warranty, it is a third party warranty(Over $3000) from JM & A Group.At that time, the finance guy, Brian Castellon never mentioned that to me). Although, at that time I thought it may not be a bad idea to have extended warranty (because of my impression that it is Toyota extended warranty) but later after some research I realized it”s not the best deal for the warranty and I went back immediately to cancel it. It has a 30 day return policy and I was given a signed cancellation form by Brian Castellon and was “assured” that it will be taken care of and refund issued by the next statement cycle. That was Aug 17, 2016 and yet it has been over two months and neither Toyota financial or JM&A group has received any paper work from finance department of Crystal Auto Mall. No refund has been issued so far even though it has been two statement cycles. Even last month when I called and talked to Brian I was assured that by this months statement it will be refunded, “100% positive” I have two suggestions to you: 1. Firstly, be transparent in the finance department and don”t hide facts to get consumers sign some stupid extended warranty which isn”t even Toyota”s own. 2. Secondly, when you are so quick to take my money, please do your due diligence when it comes to after sale service and follow up with other agencies about paperwork.
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