This is the report we sent to the BBB regarding our problem with Crystal Clear Water. The company didn’t giove any answer to the BBB. | Crystal Clear Water & Well Systems was hired for the drilling of an irrigation well on the month of August/18. The company gave us an estimate for the job charging us $200.00 for a permit that its actual fee is $100.00 and failed to finish the job in a satisfactory way (the job was performed partially on 10/24/18), even though they promised to finish it as soon as the well was approved by the Department of Health. | Also, while performing the job, the workers ripped off part of our wooden fence letting it pulled without even trying to inform us or to repair it. | Two months were gone and when we saw that we didn’t get any information regarding the permit we went to the Department of Health and learned that the company’s professional license was revoked from the company and that they were working without a license to perform any job in the state of Florida. | As a result of that, we find ourselves as delinquents due to having in our property an illegal well and we need to hire another licensed company to transact the permit, which is going to cost us additional money to the previous already paid job and permit. | We are trying to get the job done in a proper manner; to repair the damage produced to our fence and to reimburse us the $200.00 that the company charged us for no reason, because the company knew at the time of the estimate that they will not be able to provide us with a legal permit from the Department of Health due to the fact that they didn’t have a professional license at the time of the hiring. | We have pictures as well as videos taken while the company was performing the drilling of the well in our property. The job was paid in full.
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