#06433, 2516 Gallatin rd, Nashville TN 37206 Our patient receives a controlled substance from this pharmacy. Tennessee has enacted many laws that make prescribers as well as pharmacist weary when filling controls. The patient stated he picked the medication up on the 19th and would not be allowed to pick it up until the 19 which would be 31 days. I reviewed the State data base and called this CVS to let them know it was dispensed on the 19th. They said that when they prepare/fill a script it goes into the data base and the pick up dase can be different. I preceded to ask another question. The Pharmacist said are you just going to continue to talk or are you going to, listen and let me talk. She repeated herself. My question was in regards to how to interpret the data base if they didn’t represent when the patient received the medication. She was focused on the pick up date. I know patient can be frustrating. I know this patient had called her frequently. I wanted clarity so I could deescalate our patient in the future and not give them incorrect information regarding their meds. Our patient have mental health and addiction issues, causing increased anxiety if anything changes. If we understand how CVS works we can help them relax and reduce the number of calls CVS receives. As a member of the healthcare team, it is unclear to me why she would talk to me or a patient in such an abrupt manor. Without taking the time to understand what my inquiry was concerning. My offices patients are not always truthful with me and i depend on the pharmacists to help me better understand the situation, not talk down to me.
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This complaint and/or review was posted on Defaulters.com on 15:33 pm, April 06, 2020 (CST) and is a permanent record located at: https://www.defaulters.com/scam/cvs/.
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