April 2015 I put out a buyer lead on trade india seeking a merchant who deals with paypal thinking I’d be a protected buyer. Wrong! Desire Inc is a Indian hair merchant out of Delhi who supplies hair and uses paypal. I contacted them via their website www.desireinc.in looking to make a purchase of 4 packs of natural curly 12 inch wefted hair. They did not promptly respond and when they did they had no clue of the previous emails I sent requesting to buy until I stated they lost a customer due to their lack of customer service skills. Then they sent a paypal invoice and the business transaction was created. They received the payment and did not send email acknowleging even receiving the payment. Even after I sent emails requesting response and tracking number. A couple days later I file with paypal that I want my money back due to non response. When the company receives the paypal email only then do they email me back upset that I contacted paypal. Only then did they respond like business people should after receiving your money. They promptly shipped my order then. I closed the case because I received the item. Upon closer inspection of the hair I became angry. They did not send me what I paid for. Instead they sent me four packs of hair that was wavy and had artificial curl. Now I’m really upset because this is not what I wanted. Immediately opened up another paypal case. Now these people are emailing me, calling me odd,etc. Trying to tell me that what they sent me was natural curl. I knew better of course. All I use is natural curl. Paypal ruled in my favor but I would have to send the hair back at the cost of over 100.00!! Upon receiving tracking number they would reverse the payment. This bullshit company had no intention of paying the shipping cost!! I closed the case. Not paying that kind of money to ship back this companies mistake. In email they admitted to not sending natural curly and offered to “help” and correct their mistake. Their idea of that was to send me youtube video’s in regard to how to curl this hair with sticks and boiling water. Really?!! Apparently what they are doing and selling as natural curly! I spent 12 hours installing this s**t to find out that it is exactly what I DIDN’T want!! Ever!! Company asked me what I wanted and I said 4 packs of ACTUAL NATURAL CURLY HAIR. Since then no response. They got the money now. They don’t care. Paypal protection isn’t very helpful if you have to send it back at the cost of over 100.00!! If you seek actual natural curly hair DO NOT buy from these people. All they care about is separating you from your money. Don’t care about what you are actually trying to buy! They give the usual speel about being in business for years, etc. So pissed right now that this company is MISLEADING their customers!!
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This complaint and/or review was posted on Defaulters.com on 16:58 pm, May 24, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/desire-inc-review/.
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