DFS Group

DFS Group Reviews & Complaints

Reviews: 2

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Published: 07 July 2019

Posted by: linkt

I bought a sofa from DFS early 2004 it eventually turned up in july 2004(late) the sofa became more and more saggy as time has got on, i wasn’t really concerned as i am rearly at home and i had piece of mind with my 5 years cover. On contacting DFS hoping they would sort the problem out then i was told because i was not in the first year of the warranty i was not entitled to anything.Eventually after spending alot of time complaining on the phone i got them to send some one out to have a look.Who added some foam but really made no difference to the sagging seats. Has anybody else been conned into buying DFS insurance for 5 years???Well if so bad news the insurance isn’t insurance its certain spill cover. If you haven’t bought a sofa yet in my experince don’t buy DFS and certainly don’t buy the insurance(or not the insurance as the case is)If anybody can give me any help on this matter i would appricate it.

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