Dial Direct Insurance

Dial Direct Insurance Reviews & Complaints

Reviews: 6


Total views: 4437

Published: 10 July 2019

Posted by: Mikanel

After having a small accident with my car, I submitted a claim with dial direct. The claim was handled swiftly, and they informed me the excess amount is R5100 because I am not yet 25. I phoned and asked if they could assist me and reduce the amount and showing some goodwill. I am an excellent customer, and have never claimed for any accidents. Me and my wife are both engineers and Dial direct have all our business. I have also recruited a lot of my family members due to good service received. So I would say I helped Dial Direct before. However when Dial direct had the chance to assist me when I needed it they didn’t wanted to help. I know it’s within their right, but they have made a lot of money up to now out of me. And my previous insurer a few years back did help me with the excess amount when there was a break in at our house. I would therefore not consider or recommend Dial direct again to anybody as an insurer and as soon as this claim is finalised, I am moving to a different company that wants to help their clients. One word of advice: Treat your customers as you would like to be treated and always try to help them where possible.

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