Digi-Key Electronics

Digi-Key Electronics Reviews & Complaints

Reviews: 2


Total views: 4255

Published: 24 August 2019

Posted by: Osvald

Digi-Key acquired me as their customer when I began shopping online for a vendor that carries the majority of their product lines, but in particular, they had a good price on an item I thought would come and go quickly (a prototype version of a surface-mount microcontroller; the prototype version is DIP-20 package). There wasn’t much stock on these to be found online, and Digi-Key seemed willing to take the risk to buy up a good lot of them. What’s more, when more of the same item became available from the manufacturer (again, in limited quantity) Digi-Key bought up a good supply of them, and offered a good discount on quantity purchases of them. All the usual customer satisfaction issues went smoothly; but the shipping kind of surprised me — something about the way Digi-Key packages things, I think, is special — deserves unique praise. Of all the dozens of online purchases I’ve made from vendors in several different (unrelated) product industries, I’ve never seen anything quite like the Digi-Key shipping department’s own ‘product’ — the shipping carton and packing materials. All I can say (at loss for words) is these guys set a standard for the competition, when it comes to the packaging (the outer shipping carton). I can’t think of a way they could have improved it. Ironically, the one way I can think of that might improve it a little is the same quality that attracts me to it .. their logo is impressively emblazoned on the shipping cartons, which I think might invite theft enroute (esp. a blind drop from UPS to the doorstep). OTOH I doubt any of my neighbors would have a clue what Digi-Key vended (electronics parts for manufacturers and researchers and students of EE). Would I buy from them again? You betcha — my first stop when shopping for electronics parts online is Digi-Key. I don’t need the hassle of finding second sources; if DK doesn’t have it, only then do I look elsewhere — unless it’s a can-wait item or something I think an underdog vendor might have an older replacement for on a non-critical item — bread and butter things I can take a risk on with an untried other source. That’s when I’d pass on Digi-Key; when it was a price-point issue I consider an industry-wide problem and thought I could beat the system by scouring obscure suppliers for surplus and this sort of thing. Summary: No problems here; everyone should try them one time and see for themselves — Digi-Key deserves the title of ‘industry benchmark’ and, I think, more. Can they lower prices? I have no idea. I wish someone would lead in this; I don’t see it as being likely.

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