Direct Flooring & Design Inc

Direct Flooring & Design Inc Reviews & Complaints

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Published: 06 April 2020

Posted by: JohnnyCO303

I contracted with Direct Flooring & Design Inc. of Castle Rock/Highlands Ranch d/b/a Bryan McGlasson, a company that sells and installs carpeting and flooring, to install laminate flooring in the ground floor of my townhouse in Littleton. Bryan McGlasson inspected and measured the location. I chose a style of flooring which Bryan McGlasson represented was suitable for this location, and (at the suggestion of Bryan McGlasson) paid extra for a thicker membrane of underlayment. I paid for such goods and services in full and, when Bryan McGlasson performed the installation, Bryan McGlasson failed to properly acclimate the flooring product after delivery and before installation. I notified Bryan McGlasson that floor was beginning to warp at the seams. A few months after being installed, Bryan McGlasson had the manufacturer (Shaw Flooring) send a representative who inspected the defective flooring, and declared it to be a total loss due to severe warping to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. A second credentialed flooring expert also perform testing on-site and determined that the flooring had warped to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. Bryan McGlasson did not disclose to me at the time that he had lost his Shaw dealership. Bryan McGlasson would not stand behind his labor or materials. If he promises you any type of warranty, do not believe him. He does not stand behind his work. Accordingly, Bryan McGlasson and Direct Flooring & Design Inc owes me no less than approximately $4084 for supplies, materials, labor, etc.

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