Hello, I came across “dotbuds.com” on Facebook ads, went ahead and placed an order with Dotbuds.com for a set of earphones. I ordered an express shipping(6-9 days delivery) and paid an extra service fee of about 8$ on a 22$ worth earphones. It has been about 16 days( from 03/20/2017) now and nothing has been delivered to me, the tracking number that I got from them doesn”t work on either of the tracking websites they provided. Later I contacted the sales department through the email provided, the guy on the other side(Name: Andrea De Marco) was very rude and irresponsible, his reaction was like “you paid merely 2$ extra when in actual I paid 8$, what a big deal!”. I told him its not right to publicise a service and then not keep up your word, I guess he was under an impression that I want something for free when I actually didn”t want it for free.When I told him I am going to write complaint about them, the guy was like “it happens, you have to wait”, I was angry on his behavior and irresponsible response. I later told him that I want to cancel the order( as I have the right to return it), to which he was like he can”t cancel it either because he has no power to do so. It seemed like I was talking to a person who had no professionalism. I kept checking for earphones everyday but none got delivered till date(04/06/2017), neither did I got an updated(or perhaps right) tracking number from the company. Nobody replies on the email either now, they just seem to ignore it. So guys please be careful before placing an order with them. P.S: I can provide the attachment of the email conversation with the company”s representative. Regards. Victim of a unconfirmed scam
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This complaint and/or review was posted on Defaulters.com on 12:00 pm, December 13, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/dotbuds-laycom-sasu/.
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