This is cut and pasted directly off their Web Site; THE 30 DAY EMPTY JAR GUARANTEE I am so confident that you will be more than satisfied with your purchase of any of the Dr. Dennis Black, N.D. Family of Products, I am providing my 30 Day Empty Bottle Satisfaction Guarantee so you can try it risk free! I paid $200+ for one container of this stuff and signed up for auto-fill option. I tried it for two weeks, could not stomach the taste nor was I satisfied with any results. I called the company on day 28 to request a refund because I was not satisfied. First they refused my request. Then they proceeded to tell me the guarantee does not provide a refund but instead a store credit. Call me stupid but if I don’t like your product how is a store credit going to honor the “risk free” statement on the website. Second, I requested to cancel future shipments to which they replied I could not because it was set up to auto-fill, and the auto-fill had already processed and could not be cancelled. They then advised they would neither credit my original order nor the auto-fill order and I could not refuse the auto-fill shipment. So now I am in for $435 in garbage powder that I am not satisfied with and am certainly at risk for – remember above “risk free” – I call BS on that. What is more distressing is as soon as I questioned anything they were telling me, (more than one person over three days on the phone) they became rude, combative, and accusatory blaming me for not reading the “fine print” buried in the website far removed from the statement cut and pasted above. Emply jar guarantee does not mean a refund and we can’t refund if you opened the jar?? WHAT? I can’t even return the second bottle that is unopened and that was forced on me. I have contacted my CC company and they denied my first claim saying the site provided them with documentation to support the charges, however the CC company failed to follow-up with me for my documentation. I will re-file next week and should prevail with just the link to the front page of the website. There is a reason this company doesn’t take AMEX too, AMEX would tell them to go pound sand and charge back my money if I was dissatisfied and they offered a satisfaction guarantee. Plus the fact AMEX charges 1.5% more for the transaction also demonstrating how cheap this company is – they will not refund money to a unsatisfied customer because they are right, the customer is not. Beware, once the transaction is done you are at the mercy of Dr. Black and Company’s Thefts-R-Us tactics. .
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