Here is a copy of the letter that I sent to the company DS Services. They also go by numerous brands throughout the country. Those brands all operated by the same company include: Alhambra, Standard, Athena, Belmont Springs, Crystal Springs, Deep Rock Water, Hinckley Springs, Kentwood Springs, Mount Olympus, Relyant, Sierra Springs, Sparkletts. | This is my third request online and my 5th request in total (2 attempts online and 3 attempts by phone). I need to have my service CANCELED. I called customer service, been put on hold for (literally) hours and I am not willing to waste anymore time trying to reach you to cancel my service. If you are unable to cancel my service without discussing it with me, please contact me as soon as possible. | In addition, I want to make you aware that the reason that I am canceling my service. My driver has practiced predatory practices in his operations. First, we signed up and desired to have service once per month for a total of 4 bottles. When he arrived to deliver the first bottles and the dispenser, he said, “do not worry, your bill will reflect delivery twice per month, but do not worry, I will only deliver to you once a month.” | He then started delivering twice per month and usually did not deliver on the day that he was scheduled or the day for which I received a telephone reminder. He would often come the day before or the day after, thereby leaving empty bottles for me that I needed to carry the cost of on my account. | Finally, I called to have the over-delivered bottles returned and the empty bottles returned and he proceeded to pour out the full and still sealed bottles of over delivered water onto my front lawn saying that he was not allowed to take them back. This is contrary to what I have been told by 3 different customer service representatives. | Just now, after being on the phone for nearly 30 minutes, I was being transferred and on hold to speak to someone that could cancel my account and after waiting and waiting and waiting, I got a recording saying that the call center was now closed. | I cannot and will not repeatedly spend hours on end trying to cancel my service with you. I expect a credit on my account for the bottles picked up today. 4 FULL bottles and 4 EMPTY bottles. Once the adjustments are made to the account I will pay the proper remaining balance. | I will post my experiences online and warn about predatory practices at your company if this matter is not handled. | Please notify me by phone and by e-mail that these matters have been taken care of and resolved. | Run, don’t walk away from brands all operated by the same company, DS Services include: Alhambra, Standard, Athena, Belmont Springs, Crystal Springs, Deep Rock Water, Hinckley Springs, Kentwood Springs, Mount Olympus, Relyant, Sierra Springs, Sparkletts.
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