Duncan Acura

These guys are soooo slow!!! AHHHH

Reviews: 1


Total views: 1005

Published: 26 September 2019

Posted by: Anonymously

Since my birthday treat was pending I decided to take my friends on a weekend road trip. It was Thursday when I started looking for a company that could release a car on lease for 3 days. There was a handful of the company but the nearest to me was Duncan Acura. It was our first time and I had no idea about borrowing a car. I did a lot of research about lease and also about the car lending company. The Duncan Acura had a very attractive webpage and we had no difficulties selecting the exact car we needed. It took us an hour to finalize our trip and after discussing everything and finalising the exact time of arrival and departure. I called up the owner of the place to make an appointment regarding our trip. It was on the third time when he (the owner) picked up our call. I told him about our weekend trip and everything was going fine and an appointment was fixed for the next day to finalize the deal.
I went into the place the next day and called for the owner, none of the staff members paid attention to me until I approached them, it was ignorant as hell. I was informed that the manager was not present and I would have to wait for some time. After waiting for 45 minutes the owner came and took me to his office. I told him about the detail of my trip and the urge of needing the car at the right time the next day. I completed all the paper works and the necessary photocopies. I requested him to let me take the car at that moment but he denied saying it would reach by 7 am the next morning. I made the payment and went away to make arrangements for the upcoming day. It was already 7 am but the car hadn’t arrived yet. My friends and I were ready waiting for the car so that we can begin our adventurous trip. It was 8 am when I decided to call him and inform but the Duncan Acura company was unresponsive. The car finally came after 10 am and we were pissed off and annoyed by the late service. And to top it all off, the car we chose and paid for wasn’t the one that arrived!!! I asked them about such complications to which they told me that the car we chose was already given to some other customer. This was very disappointing.
The car we got was an average ride because it didn\’t have a music player nor the AC was working properly. Our trip was initially destroyed by this time. I would never choose this company for any further business and would suggest everyone stay away from it. The delivery time was horrible and we had to rearrange the whole trip because of it. The car delivered to us was different and some of its function was not working properly. Please don’t waste your time and money over at Duncan Acura, they are useless.

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