I do not believe that East Coast Mechanical is a reputable air conditioning company to do business with. They were to install a new air conditoning system which was to correct a problem of not sufficently cooling a back bedroom. They charged me for a new outside unit, new inside unit, new stand, and a new supply duct to the back bedroom. Unfortunately, this didn’t correct the problem with insuffiecent cooling of the back bedroom. After numerous calls to their “customer service dept.”(more on that later) they finally tell me that there is nothing they can do other than tear out all my insulated metal ductwork and replace it with their new flex ducts costing me several thousand more dollars on top of the $5000 I had already paid them. They tell me you can’t mix flex ducts with steel ducts! I asked them why and they couldn’t explain. I asked them why did they install a flex duct to existing steel duct system at which point they said goodby and hung up. As for their customer service department I am sorry to say is very dissapointing. They do not return calls, ignore calls, give you the run around when you get a hold of someone or transfer you to a voice message system that never returns your call. I hope the the owner, Jose Ramirez, and his managers don’t sleep well at night knowing how they rip off their customers. I thought there were laws against taking advantage of senior citizens. .
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