I had a negative experience at this massage establishment on April 8th 2016. It was recommended by a neighbor of mine and given my chronic neck pain condition, I sought relief and requested the therapist named Bri. | Bri was very friendly and I am not critiquing nor faulting her personality in any way. This is more about the massage itself and the owner Michael Church’s attitude after I brought the negative experience to his attention on Saturday, April 9, 2016. | It was a two hour massage session and I kept telling Bri to stop the heave nose breathing on my face (it was like a jet stream of air blown from a high powered AC vent). She couldn’t seem to help herself as she appears to be a heavy nose breather. She apologized but continued on doing it. | The massage technique seemed too painful and focused mostly on my back, buttocks and legs rather than my neck which only after I told her to either get to it or I am terminating the session, did she do so. | When I spoke to Elements Massage Boca Raton owner Michael Church, his attitude was more defensive rather than apologetic. He criticized me for not choosing a therapist named Vivian whom he said that he had recommended in the first place. The problem is that I never spoke with him about Vivian beforehand, nor did Kelsey, Jasmine, Jessica, or anyone else there mention a “Vivian” until after I complained about my session with Bri. I felt that Michael’s attitude was all wrong. In my opinion, he is also accusative, arrogant and obnoxious, and he sets a very poor example as a business owner. | Lastly, today Sunday April 10th 2016 I just got off of the phone with James who had an even worse attitude than Michael. I called to give these people a final opportunity to own up to their mistake and bad service before I wrote a review of my experience. James’s attitude was “go ahead and write a review”, we don’t care. | I would not recommend this massage joint to my worst enemy…on second thought, perhaps in that scenario, I would!
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