I am currently a field engineer working for endeavor telecom and since I’ve started the whole thing has been nothing but one big headache. They constantly screw up and send techs onto site with little to no info or the incorrect packets / work orders. The hold times once you arrive, have issues with a site or try to logout of a ticket are beyond ridiculous.. 1-3hrs is the average and they will not pay you for this unless you stay on site. They will try and weasle their way out of paying travel, OT, 30 min here, 30 min there and try and dispute just about anything. I honestly can’t believe this company is still in business with the way they treat their contractors & customers. I’ve had them on the phone and full on lie to large companies that they were another company because the companies they were contracted by would lose the contract if the large company knew what was going on. The TAC reps are usually rude and arrogant and really try to cram as many techs through the pipeline w/ little to no info or passing the responsibility off to the techs to deal with all kinds of issues that are way out of scope. The TAC reps will also ask you to do just about anything to get a job done. I’m pretty much at a breaking point.
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