eRelevance Corporation

eRelevance Corporation

Reviews: 1


Total views: 2246

Published: 09 April 2021

Posted by: Anonymous

Great customer service but buyer beware…the contract i signed was vague with termination. It implies a one month out but the terms are 6 months and if you want out they will charge you for every month until the end of the term. They do not let you know that when you sign. It is also on auto-renew. I understand contracts but if a client is dissatisfied good business is good business. I was told by my rep and his boss that they are a “profit based company” and that is why they hold people to the terms of the entire contract (no matter what). Inflexibility is the mark of poor service especially if a client is dissatisfied. So we have not used the service for 3 months or so but best believe I am being charged 1600/mo despite multiple attempts to terminate contract. The contract language is very vague and I bet there are many people out there who desired early termination but were forced to complete their contract.

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