After scheduling a week in advance and changing the time of my appointment I show up in your Lawrence Park Pa store for a bikini. I am handed a list of medications and asked if i use any of them. I was asked about my meds. when scheduling the appointment and explained I had a kidney transplant. NO one took the time to explicitly go over the meds. One of my meds. is on your list as a cream for eczema. I take it in a pill form (2mg daily). When I mention this I am told by your highly uncooperative customer service rep that I need a note from my doctor!,as if I am a five year, old to have the wax done. I explain that the appointment was scheduled a week in advance and I am going on vacation in three days. Oh well it is CORPORATE policy. I ask to speak to a manager. I am told by the rep. that she is the ONLY one in the store! I ask her if she is going to wax me? Well no. So I ask to speak with the waxer. Oh no can’t do. Finally the waxer comes out with a customer and I speak with her. The customer service rep breaks down in tears? and your waxer goes in the back to speak to two managers?? They both come out. All tell me I need a note although I have never had ANY problems with a wax in my life. My doctors at the UNIVERSITY of PENN tell us to wax, manicure, pedicure,etc. as normal. I have done all. If there is a risk of infection we are given an antibiotic dose pre-service, as in dental procedures. There is no problem waxing. Your staff wants to fax U of P for a note which I explain will take them 5 weeks to get back. Who do they think they are dealing with? These people transplant organs and waxing is on the bottom of their list. Any way you are not doctors and I am not 5 years old so I will assume your waxing team is not staffed by registered estheticians or you have been sued more than once. I WILL NOT BE BACK AFTER I GET MY NOTE. Please excuse my absence. .
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