Website issues, poor customer service, delayed processing and delivery | Attempted to place online order for Fiestaware on a Sunday, unable to register as anything but “guest.” No confirmation of the order placed on Sunday, and unable to reach customer service by phone as they are only available M-F. Called them Monday and they had no record of my Sunday order. So I registered online, successfully this time, and re-ordered, confirmed by email. For 2 weeks the status of my order was “processing” so I again called CS and was informed that the dishes were back ordered, but that they would be sent by the end of the week. Another 2 weeks went by and finally I received notice from UPS of 2 pending shipments from EK. I called EK and spoke with Rick, who said that he would get back to me. He did not. I called the next day, and Brett transferred my call to Rick. I was told that there was nothing that could be done about the “duplicate” order other than for me to send it back at my expense, with the shipping estimate from UPS to be $40-60 dollars. | Totally unsatisfied with Everything Kitchens as the website had issues, customer service was unsatisfactory, no notice of item being back ordered, there was no record of the first order, and when I did bring it to their attention they made no effort to assist. Poor customer service, poor quality assurance and untimely delivery. Wish I had gone with Amazon, but they did not have the color that I wanted. Still waiting for the RMA to return the “duplicate” order. Stay away from Everything Kitchens because they are a Nothing company.
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