Well I guess we’ll start with the sale. I sold an apple monitor on eBay for 625 dollars and of course packaged the item well with bubble wrap and proper packaging material. I ship items all day long and know how to properly package items. Of course I did not listen to all of the warnings regarding Fedex services and chose to use them as the logistics company to ship my item. Declared a value of 625 dollars, purchased my label with added insurance and sent my item on its way. Then I get contacted by the customer complaining that the item came cracked in two places on the screen as well as a chip in the body, I immediately contacted fedex to file a claim and arrange a pickup in the item. I provided all the pictures and value of the item and get denied my claim without any reason. FedEx is dodging there responsibility to me as a customer on this item and it is completely unacceptable. I payed for their shipping service and payed extra to insure the high value package, what a rip off. Never usin Fedex again!!! UPS has never denied a claim of mine, especially when they clearly mishandled the package. My buyer had to go to UPS to package the item to ship it back because the box was received in such poor confection it was completely unusable. The box was wet, torn, broken, banged and crushed; yet fedex denied my claim and any wrong doing or mishandling on their end! What a freaking joke!!!! How is this legal, I know I am not the only one who has had this happen but non of that matters an I am now out 650 f***ing dollars. Beware, never use FedEx, ever!! They are a bunch of fraudulent scam artists who broke a 650 dollar item and refuse to pay out even though I payed for their insurance on the package. Wtf .
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