When I signed up for the gym I told them I was moving in 2 1/2 months. I already knew my moving date. I kept communication with management and my trainer about when my last day would be. I gave them a bill with my new address at the end of April which they requested and scheduled my personal training sessions within the specified time. Management told me everything is fine and I’m done with my payments. Then I got an email saying I have to pay another payment for personal training and gym membership, when I won’t even be using the gym anymore. So I called management and Abby & Josh said I don’t have to worry it is canceled and they will make sure everything is taken care of. My trainer then told me that my payment for the next month is still processing. Then I was told to cancel my credit card so the payment won’t go through, which was a hassle for me. Next, I got a phone call from their third party payment agency saying that I am being charged another payment because the managers didn’t put in my request 30 days prior to leaving, even though they were clearly aware and had proof of my address change. I spoke to Rick who is the manager and he told me everything would be taken care of and my payment processing would fall off when the month of June ended and I would no longer be responsible for that payment . Now it’s July 1st and I called the financial services and was told that the payment is still pending and that it will be sent to collections if I do not pay this amount ($159.99). Everyone kept telling me that everything was canceled and not to worry but no one has done anything to resolve this issue. It’s not fair to me to have to pay money that I work hard for and hand it to someone for services that I did not receive. I turned in my change of address the end of April, I finished up my scheduled personal training sessions in May, and have not used the gym after May. I should not owe a payment for June. I followed the cancellation policy. Everyone keeps giving me the run around. The last phone call I had with the manager at Fitness Connection I recorded our phone call so that I could have proof that he stated I would not be responsible for that extra payment. He is very rude on that phone call as well. I wish someone would even take the time to listen to the recorded conversation. I would like for them to officially cancel this pending transaction so that I can stop worrying about it ruining my credit. I would be afraid to even give them credit card info or bank account information again after reading all of their reviews on Facebook and complaints on better business bureau.
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This complaint and/or review was posted on Defaulters.com on 09:09 am, January 11, 2021 (CST) and is a permanent record located at: https://www.defaulters.com/scam/fitness-connection/.
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